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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. From which of the following lists do you add products to the maintenance items?

A) Product categories
B) Product list
C) Products from related tickets
D) Registered products

2. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-customer
B) Consumer-to-consumer
C) Business-to-business
D) Business-to-consumer
E) Employee support

3. Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.

A) Live activity pane
B) CTI Client adapter
C) CTI client server
D) CTI desktop client

4. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Registered product
B) Product
C) Text
D) object
E) Warranty

5. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound email
B) Route unknow sender email to common inbox
C) Create service tickets from inbound emails
D) Broad cast emails to a group of individuals

Solutions: