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SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811
- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Sep 27, 2026
- Q & A: 155 Questions and Answers
About SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811 Exam
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Topic 2: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 3: Service Request Management | 12%-16% | - Create and process service tickets - Escalation and routing rules - Service level agreements (SLA) |
| Topic 4: Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Topic 5: Installed Base | <8% | - Use in service tickets |
| Topic 6: Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Topic 7: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 8: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 9: Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Topic 10: Registered Products | <8% | - Use in service tickets |
| Topic 11: Warranty Management | <8% | - Warranty determination and processing |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.
- A. Define a rule for the individual Customer business object
- B. Define the rule type as an alert
- C. Define notification placeholders
- D. Define a condition for the agent field
Correct Answer: C,D 🗳️
Question #2
When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
- A. You want an administrator to activate a custom business object
- B. You want to define multiple review processes for the same business object
- C. You want to define multiple review steps for the same business object
- D. You want another user to review a business object before it is processed further
Correct Answer: A,C 🗳️
Question #3
Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?
- A. Mindouch
- B. Google Docs
- C. Microsoft Sharepoint
- D. SAP JAM
Correct Answer: A 🗳️
Question #4
You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.
- A. Individual customers
- B. Group customer
- C. Corporate customers
- D. Competitors
Correct Answer: A,C 🗳️
Question #5
in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.
- A. Manually using time entry screen
- B. Automatically using background jobs
- C. Manually using service entry screen
- D. Automatically using start / stop buttons
Correct Answer: B,D 🗳️
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