HP HP2-H28 : Selling HP Printing and Computing Services
- Exam Code: HP2-H28
- Exam Name: Selling HP Printing and Computing Services
- Updated: Sep 25, 2026
- Q & A: 44 Questions and Answers
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HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling and Positioning Services | 25% | - Bundle services with hardware solutions - Overcome objections and close sales - Identify customer business needs - Quantify business value and ROI |
| Topic 2: HP Services Portfolio Overview | 25% | - Data Protection and Security Services - Deployment and Installation Services - Usage and Care Services - HP Care Pack Services |
| Topic 3: Printing Services Solutions | 25% | - HP Designjet and LaserJet support services - Managed Print Services value proposition - Print service levels and coverage options |
| Topic 4: Computing and Personal Systems Services | 25% | - Defective Media Retention and recovery services - PC, notebook, workstation service offerings - Accidental Damage Protection and Travel Coverage |
HP Selling HP Printing and Computing Services Sample Questions:
What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
- A. Understand the customer's business drivers and define the impact of printing and personal system downtime.
- B. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
- C. Understand the customer's business model to define when they will need support and what type of support HP can offer
- D. Understand the customer's business drivers and establish from that the duration of services needed,
Correct Answer: C 🗳️
Which type of service offerings are covered by HP Custom Integration services?
- A. Per Incident
- B. BIOS configuration
- C. Warranty Extensions
- D. Maintenance Kit Replacement
Correct Answer: B 🗳️
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Corporate, Enterprise, Public Sector and SMB customers can split their IT departments into which two categories?
- A. Internal or External
- B. Managed IT and Partially Managed IT
- C. IT Managed or Non IT Managed
- D. IT outsourced or IT Contract dependent
Correct Answer: C 🗳️
Which statement is true about Service Lines?
- A. R4 Commercial support is only available to Small and Medium Business (SMB).
- B. MG support covers all business levels for Printing Systems.
- C. All Printer Services lines are available for consumers who buy contractual services
- D. The MG computer support line is available for consumers
Correct Answer: D 🗳️
What is the benefit offered by the Data Protection service?
- A. Detects viruses with remote support.
- B. Remotely deletes data from your device in event of theft
- C. Encrypts data making it safe from hackers.
- D. Keeps a backup of data in the cloud
Correct Answer: B 🗳️
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