Nokia SDM_2002001040 : SDM Certification - CARE

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) 3'rd party management and support, 3'rd party support from various vendors.
B) Preventive services, launch support, On site troubleshooting, tailored technical support.
C) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
D) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).

2. What is the main business responsibility of the Care Program Manager?

A) Supervises revenues and costs and analyses profitability.
B) Supervises revenues and costs and approves customer discounts.
C) Supervises sales and costs and defines discounts.
D) Supervises revenues and costs and provides reports to the Account Manager.

3. What is the Assist tool?

A) A relational Database.
B) We don't use this tool in NSN Care.
C) A helpdesk data entry tool.
D) A knowledge management tool.

4. What is an additional possible use of a well made Care Plan?

A) It can be used as a template for NI Project Plan creation.
B) It could be used to facilitate financial forecasting and to consolidate price information.
C) It could serve as an induction document, helping to introduce new Care Team Members.
D) It could substitute the contract in disputes with the customer after the serious outage.

5. What is Gross Profit?

A) Gross sales minus all Operating Costs.
B) Gross Sales minus Gross Costs.
C) Net Sales minus Cost of Goods Sold.
D) Gross Sales minus discounts and penalties.

Solutions: