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Nokia SDM Certification - PS NSOP Sample Questions:

1. In which case is it required to update/change the Cost Baseline?

A) In case of increased Trouble Ticket Volumes affecting the original cost plan.
B) In case of scope changes supported by a legal binding document.
C) In case a risk is materialized.
D) In case of a change in subcontractor prices.

2. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
B) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
C) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
D) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.

3. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
B) The action point list serves as evidence for objective achievements.
C) It serves as the basis for contingency reserve revision.
D) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.

4. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
B) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
C) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
D) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.

5. Which are the interfaces for the Performance Mgt function?

A) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
B) Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
C) Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
D) Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.

Solutions: