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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) IP500 T1/E1 Channels License
B) PRI24/PRI30 Expansion Card
C) IP500 VCM Channels License
D) VCM32
E) PRI-UNI Expansion Card

2. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Call Status
B) Phone Manager
C) System Status
D) Manager TFTP log
E) System Monitor

3. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) IP Office Barrier Box
B) ITWLinx towerMAX SCL/8
C) ITWLinx towerMAX DS/2
D) Analog surge protector

4. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) This is not supported on Avaya IP phones.
B) Add a Short Code to the User for secondary Dial tone.
C) Add an extra 9 in the telephone number field of the ARS Short Code.
D) Add a 9 to the prefix field on the line form of the outgoing trunks.

5. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone is set to Do Not Disturb (DND).
C) The phone has registered to a backup IP Office.
D) The phone requires a firmware update.

Solutions: