Apple Service Fundamentals : SVC-16A

  • Exam Code: SVC-16A
  • Exam Name: Apple Service Fundamentals
  • Updated: Sep 27, 2026
  • Q & A: 60 Questions and Answers

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About Apple Service Fundamentals : SVC-16A Exam

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What is the duration of the SVC-16A Exam

  • Number of Questions: 70
  • Passing Score: 80
  • Length of Examination: 2 hours
  • Format: Multiple choices, multiple answers

Reference: https://support.apple.com/en-us/HT205737

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How much SVC-16A Exam Cost

The price of the SVC-16A exam is $150 USD.

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Apple SVC-16A Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Documentation- Documentation and Reporting Procedures
Topic 2: Customer Experience- Customer Interaction Best Practices
- Service Communication Skills
Topic 3: Safety- Workplace and Personal Safety Protocols
Topic 4: Basic Troubleshooting- Hardware & Software Troubleshooting Fundamentals
Topic 5: ESD Precautions- Electrostatic Discharge Safety

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