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NEW QUESTION 66
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
- A. 'activityBookingOptions' request
- B. 'bookingStatuses' request
- C. 'findMatchingResources' request
- D. GET 'resources' request
Answer: D
NEW QUESTION 67
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?
- A. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
- B. Set a message stepthat updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
- C. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
- D. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.
Answer: A
NEW QUESTION 68
A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?
- A. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'. - B. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
'Email'; In the Message Pattern section, enter the resource's email address property label. - C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1. - D. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.
Answer: C
NEW QUESTION 69
Your customer wants to configure an inner step message ("B") to send an email if a previous messa ("A") has Failed.
Which statement explains how this can be supported?
- A. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status "Failed".
- B. In the Message Scenario screen's Blocking Conditions tab ofmessage B, add a condition that blocks the message when the message A's status is NOT IN failed.
- C. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
- D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
Answer: B
NEW QUESTION 70
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the daywhen making automated assignments.
What two configurations are required to be in place to support this requirement?
- A. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.
- B. The resource type setting "Working time includes travel to first activity" must be selected.
- C. Resource's Home Zone Centermust be assigned for each weekday routing should assign that resource work.
- D. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
Answer: B,D
NEW QUESTION 71
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSCinterface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?
- A. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
- B. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
- C. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
- D. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
Answer: C
NEW QUESTION 72
A company has technicians in a local Austin office, which has been configured as a bucket within OFSC.
They want all their technicians to work in the AUSTIN_SOUTHWEST_WKZN work zone but would also like the technicians Sandra Bernstein and Larry Johnson to work in the AUSTIN_NORTHWEST_WKZN work zone as well.
How should you set the work zones in the Resource Tree for that local Austin office?
- A. Set the AUSTIN_SOUTHWEST WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN and the AUSTIN_SOUTHWEST_WKZN work zones individually on Sandra Bernstein and Larry Johnson.
- B. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level and also set the AUSTIN_NORTHWEST_WKZN work zone individually on Sandra Bernstein and Larry Johnson.
- C. Set the AUSTIN_SOUTHWEST_WKZN work zone at the Austin bucket level only.
- D. Set both the AUST1N_S0UTHWEST_WKZN and the AUST1N_N0RTHWEST_WKZN at the Austin bucket level only.
Answer: A
NEW QUESTION 73
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?
- A. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- B. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.
- C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- D. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
Answer: B
NEW QUESTION 74
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?
- A. Home zone radius= 5 miles with overstep weight 2000
- B. Home zone radius = 5 miles with overstep weight 9999
- C. Home zone radius = 5 miles with overstep weight 4
- D. Home zone radius = 5 miles with overstep weight 600
Answer: C
NEW QUESTION 75
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM.
They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required tomeet this requirement?
- A. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot".
- B. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"
- C. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue
- D. Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the
"Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket".
Answer: D
NEW QUESTION 76
Which two statements are correct regarding activity duration estimations?
- A. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
- B. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
- C. The durations of completed activities are the only ones used for future estimations.
- D. Travel statistics can influence activity duration estimations.
- E. Historical data is not relevant for any activity duration calculations.
Answer: A,D
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_prec
NEW QUESTION 77
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?
- A. Password must not contain more than X characters.
- B. Password must not contain personal details.
- C. Password must differ from old password.
- D. Password must contain letters.
- E. Password must contain upper and lowercase letters.
- F. Password must contain special symbols.
Answer: B,C,D,F
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 78
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. Thesame 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?
- A. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'. - B. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.
- C. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.
- D. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).
Answer: A
NEW QUESTION 79
A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?
- A. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
- B. Modify the existing Installation work skill's conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities
- C. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.
- D. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
Answer: B
NEW QUESTION 80
Which two customer requirements aresolved using work skills?
- A. Field resources are assigned certain activities based on the level of tenure they have at the company.
- B. Activity assignments result in the least amount of travel time possible.
- C. Activities that have building access restrictions are only routed to resources that have access to the building.
- D. Activity assignments do not result inovertime.
Answer: C,D
NEW QUESTION 81
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
- A. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
- B. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- C. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
Answer: B
NEW QUESTION 82
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?
- A. The administrator must configure the Oracle Knowledge access settings in OFSC.
- B. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
- C. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
- D. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.
- E. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
Answer: A,B
NEW QUESTION 83
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