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NEW QUESTION # 126
Which Lightning Service Console feature should beused to enable Service Reps to send emails with attachments to customers based on the Case details?
- A. Lightning Knowledge
- B. Process Builder
- C. Macros
- D. Visual Workflow
Answer: B
NEW QUESTION # 127
When enabling multiple currencies what feature is enabled on all opportunity? Choose 2 answers
- A. the selected currency is used for the Amount field
- B. Currency must be specified for the opportunity
- C. User's defaults currency overrides the specified opportunity currency
- D. The selected currency is used for the Amount (Converted) field
Answer: A,B
NEW QUESTION # 128
What are some use cases for using Sites?
Answer:
Explanation:
Create an event site; Advertise upcoming events, such as grand openings, launches, or sales kick-offs on a public event site Promote new products-Launch new products into the market with a promotional website that helps drive sales Publish a support FAQ-Provide helpful information on a public website where customers can view solutions to their issues Create micro sites and landing pages-Create temporary landing pages or targeted micro sites for marketing c
NEW QUESTION # 129
Universal Containers uses Products in Salesforce and has a private security model. The product Management employees do NOT have access to all opportunities but want to track the performance of a new product after it is launched. What should a consultant recommend to allow the product management employees to track the performance of the product.
- A. Create a criteria-based sharing rule to add the product management team to relevant opportunities.
- B. Create a trigger to add the product management team to the sales team of relevant opportunities.
- C. Create a new product and add it to the price book with the product manager as an owner.
- D. Create a trigger to set the product manager as owner for opportunities on the new product.
Answer: B
NEW QUESTION # 130
Universal Containers (UC) has acquired another company that uses Salesforce and is migrating its legacy email alerts, and approval processes.
Which two steps should the consultant perform to maintain data integrity?
Choose 2 answers
- A. Use the Salesforce Approval Process clone feature to migrate approval processes.
- B. Insert users, and then migrate email alerts and approval processes into UCs Salesforce org.
- C. Merge the legacy Salesforce org into UC's Salesforce org and migrate the approval processes.
- D. Enable the Create Audit Fields permission to insert historically accurate records.
Answer: C,D
NEW QUESTION # 131
Universal Containers provides Customer Support for two separate business operations. The cases managed for
each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
- A. Article Types
- B. Page Layouts
- C. Omni-Channel
- D. Record Types
- E. Support Processes
Answer: C,D,E
NEW QUESTION # 132
Universal Containers has implemented account hierarchies with a private sharing model. A sales
representative would like to give another user access to one of the accounts she owns and the three child
accounts. How can the sales representative provide this access?
- A. Add the user to a public group for that account and share all child accounts to this group.
- B. Add the user to the account team on the parent account; the child accounts will inherit access.
- C. Add the user manually to the parent account team and each of the child account teams.
- D. Add the user to each child account team; visibility will then roll up to the parent account.
Answer: C
NEW QUESTION # 133
CORRECT TEXT
What trigger actions are available to a developer if writing anApex triggeron the Chatter Feed Item object?
Answer:
Explanation:
1. Before undelete
2. Before delete
NEW QUESTION # 134
To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service. How should the Consultant configure Salesforce to support this reporting need?
- A. Opportunity Dashboard showing Opportunities Closed each month
- B. Opportunity Products with monthly Product Schedules
- C. Opportunity Products with formula fields for each month's value
- D. Opportunity Dashboard showing Products sold each month
Answer: B
NEW QUESTION # 135
Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?
- A. Marketing
- B. Order Fulfillment
- C. Telephony
- D. Enterprise Resource Planning (ERP)
Answer: D
NEW QUESTION # 136
Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose
2 answers
- A. Enable and configure wildcards for article searches
- B. Set up an intuitive Data Category hierarchy
- C. Restrict the Manage Articles user permission
- D. Require that an article be added when closing a case
Answer: A,B
NEW QUESTION # 137
Who is most interested in ease of use, value, and time-saving solutions?
- A. Sales Reps
- B. Sales/Marketing Managers
- C. Sales/Marketing VP
- D. IT
Answer: A
NEW QUESTION # 138
Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?
- A. Align Opportunity stages with probability and use collaborative forecasts for reporting.
- B. Reduce the number of opportunity stages and report on forecast category.
- C. Align forecast categories to multiple Opportunity stages and report on forecast category.
- D. Reduce the number of Opportunity stages and report on probability.
Answer: A
NEW QUESTION # 139
Which pair of reports is best associated with the business driver "Manage the Funnel" ?
- A. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
- B. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
- C. "Stage Duration Age" and "Forecast by Sales Rep"
Answer: C
NEW QUESTION # 140
Which two processes should be recommended to track campaigns that influence won opportunities? Choose 2 answers
- A. Have the administrator specify a time frame that limits the time a campaign can influence the opportunity after the campaign first associated date and before the opportunity created date.
- B. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
- C. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
- D. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date
Answer: A,B
NEW QUESTION # 141
CORRECT TEXT
Sales reps shouldn't be able to edit certain opportunity fields afterclosed/won stage (fields reserved for sales ops).
a.Validation rule
b.Workflow rule
c.Modify all data privilege -> Sales Ops
d.Field level security
Answer:
Explanation:
A
NEW QUESTION # 142
You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well, and this Opportunity closes, how much revenue will be realized?
- A. $750
- B. $500
- C. $1,000
Answer: C
NEW QUESTION # 143
Which of the following descriptions best describe Knowledge?
- A. A library that allowsaccess to documents
- B. A data enrichment tool that maintains updated data
- C. A content management tool for users who seek information
- D. A collaboration tool
- E. A tool for extending pricing proposals to customers
Answer: C
NEW QUESTION # 144
Universal Containers wants to manage their sales territories in Salesforce. What questions should be asked to determine if territory management is an appropriate solution? Choose 3 answers:
Are commissions calculated by the number of territory to which a representative belongs?
- A. Are there specific rules for account and opportunity access?
- B. Is your sales organization set up as a matrix or a tree'? .
- C. Are your lead assignments based on sales territories?
- D. Does account sharing depend more on account traits than on ownership?
Answer: A,B,C
NEW QUESTION # 145
Cloud Kicks has hired a consultant to help with its initial Salesforce implementation.
Which three steps should the consultant take to help Cloud Kicks get Salesforce up and running?
Choose 3 answers
- A. Define company vision.
- B. Finalize integrations.
- C. Prioritize goats.
- D. Define KPIs.
- E. Analyze competitors.
Answer: A,C,D
NEW QUESTION # 146
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To prepare for the Salesforce Sales-Cloud-Consultant exam, candidates must have a thorough understanding of sales cloud solutions, salesforce automation, and sales process design. They can prepare for the exam by attending training courses, reading study materials, and taking practice exams. Salesforce provides various resources and study materials that can help candidates prepare for the exam.
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