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Free Microsoft 365 Certified: Teams Support Engineer Associate MS-740 Official Cert Guide PDF Download
Microsoft MS-740 certification exam covers a wide range of topics related to troubleshooting Microsoft Teams, including identifying and resolving issues related to voice and video calls, meetings, chat, file sharing, and application integration. Candidates will also learn how to troubleshoot issues related to network connectivity, security, and performance, and how to effectively communicate with users when resolving issues.
NEW QUESTION # 27
You manage the Microsoft Teams environment for a company.
You need to configure the system to ensure that users can view data from an external app within a Teams channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Enable interaction with custom apps for the company's tenant.
2 - Navigate to the channel where you want to share content from the external app.
3 - Select Connectors and select a webhook.
4 - Use the unique URL for the channel to post messages.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook
NEW QUESTION # 28
Contoso uses Microsoft Teams.
Users in the tenant have access to third-party applications that they are not supposed to in Microsoft Teams.
You need to bkxk a small group of users from using the app in the Microsoft Teams app store.
Which steps should you take to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 29
You need to resolve the partner company communication issue.
Which two PowerShell commands should you run? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set-CsTenantFederationConfiguration -allowedDomains
- B. Set-CsAccessEdgeConfiguration -AllowFederatedUsers
- C. Get-CsExternalAccessPolicy | Set-CsExternalAccessPolicy -EnableFederationAccess $True
- D. New-CsAllowedDomain -identity
- E. Get-CsOnlineUser | Set-CsExternalAccessPolicy -EnableFederationAccess $True
Answer: B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csexternalaccesspolicy?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/new-csalloweddomain?view=skype-ps
NEW QUESTION # 30
You manage the Microsoft Teams environment for a company. You configure direct routing telephony.
A user reports that the dial pad does not appear in their Teams app.
You need to resolve the issue. You assign the user a phone system license.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan
NEW QUESTION # 31
You are managing a Microsoft Teams environment for a company. You are setting up direct routing on a partner-hosted session border controller (SBC).
The SIP proxy does not receive SIP options from the SBC.
You need to resolve the issue.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Ensure that the Secure Real-Time Transport Protocol (SRTP) is enabled.
- B. Modify the FQDN in the SIP profile to match the SBC certificate.
- C. Ensure that the SBC certificate is from a trusted Certificate Authority (CA).
- D. Replace the partner-hosted SBC with a self-deployed SBC.
Answer: B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues
NEW QUESTION # 32
A guest user cannot chat in a team to which they are invited. You launch the Teams admin center. You need to resolve the issue. What should you do?
- A. Navigate to Teams and then Teams policies. Edit the Global policy.
- B. Navigate to Users and then User profile. Assign a custom messaging policy.
- C. Navigate to Users and then User profile. Assign a custom Teams policy.
- D. Navigate to Users and then Guest access. Turn on chat.
Answer: D
NEW QUESTION # 33
A company uses Microsoft Teams.
You need to configure email channel settings for the company.
Where should you perform each task? To answer, drag the appropriate locations to the correct requirement. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://support.microsoft.com/en-gb/office/manage-who-can-send-email-to-a-channel-in-teams-4f1a1224-e71b-45de-8f68-8e08f7874fa9
https://docs.microsoft.com/en-us/microsoftteams/enable-features-office-365
NEW QUESTION # 34
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 35
A company deploys Microsoft Teams by using Microsoft Endpoint Configuration Manager.
The Teams app that you installed is more than three months old. You plan to update all user devices to a newer version of the app.
You need to prepare the environment for the new deployment.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Uninstall the Teams app for every user profile.
- B. Recursively delete all folders under the parent folder %localappdata\Microsoft\Teams\.
- C. Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\LoggedInOnce registry value.
- D. Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\NativeWam registry value.
- E. Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi registry value.
Answer: A,B,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/msi-deployment
NEW QUESTION # 36
User1 shares a Microsoft Word document with User2 during a Microsoft Teams chat session.
User2 is unable to make any changes to the document.
You need to determine the root cause of the issue.
What is the cause?
- A. A sensitivity label has been applied to the shared file.
- B. User2 does not have a Microsoft SharePoint license.
- C. User2 has view-only permissions for the document.
- D. The Microsoft Office package is not activated on User2's device.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide
NEW QUESTION # 37
You are managing a Microsoft Teams environment. You assign Audio Conferencing licenses to users. You configure a bridge number for the audio-conferencing bridge.
The audio-conferencing bridge number does not appear in meeting invitations that users create by using Microsoft Outlook.
You need to provision a new conferencing bridge number.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams#step-2-get-and-assign-licenses
NEW QUESTION # 38
You need to investigate the issues for User1.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 39
A company uses Microsoft Teams. An employee sends a chat message to a user at another company.
The recipient's company configures Microsoft Teams to use Islands mode. The recipient does not receive the messages in their Microsoft Teams app.
You need to determine the cause of the issue.
What should you conclude?
- A. Messages sent to an Islands recipient will always be received by the Skype for Business app.
- B. Messaging policy restrictions for the receiver are in place that block the communication.
- C. Messaging policy restrictions for the sender are in place that block the communication,
Answer: B
NEW QUESTION # 40
UserA works at CompanyA and UserB works at CompanyB. CompanyA configures Microsoft Teams to use Islands mode. CompanyB configures Teams to use TeamsOnly mode. UserA sends a Teams message to UserB.
UserB receives the message. The following notification displays:
UserB selects the Continue your conversation here link. The following message displays in the new chat window:
You need to provide a solution so that the two users can successfully communicate with each other.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Ask UserB to use Skype for Business to chat with UserA.
- B. Add UserB domain to the allowed list.
- C. Ask UserB to sign out and sign in to Teams.
- D. Ask UserA to change their coexistence mode to TeamsOnly.
- E. Ask UserA to use Skype for Business to chat with UserB.
Answer: A,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability
Topic 2, Contoso, Ltd
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:
Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:
User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:
User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:
Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:
NEW QUESTION # 41
A user attempts to switch to a tenant in which they are a guest. The following error message displays:
Use the drop-flown menus to select the answer choice that answers each question based on the information presented in the graphic NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 42
You need to resolve the emergency address issue.
What should you do?
- A. Add only the IPv6 public relay IP address to the trusted IP address list for the tenant.
- B. Route HTTPS traffic to Microsoft Teams by using a proxy and the proxy IP address.
- C. Add only the IPv4 public relay IP address to the trusted IP address list for the tenant.
- D. Add the IPv4 and IPv6 public relay addresses to the trusted IP address list for the tenant.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling
NEW QUESTION # 43
A company uses Microsoft Teams.
The company reports that employees are using an app in Teams that is not approved by company policies.
You need to block the app.
What should you do? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 44
A company uses Microsoft Teams.
You receive reports from users that they are unable to perform specific actions as guests.
You need to determine which actions can be performed by guest users and which actions can be performed by Teams users in the organization.
Which configuration should you use to validate each failed action? To answer, drag the appropriate roles to the correct actions. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 45
You need to configure team settings specific to all departments' needs.
What should you do?
- A. From the Microsoft 365 admin center, modify the Office 365 group settings.
- B. From the Security & Compliance admin center, create a data loss prevention (DLP) policy.
- C. From PowerShell. run the New-AzureADMSGroupLifecyclePolicy cmdlet.
- D. From the Microsoft Teams admin center, modify the Teams policy.
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/groups-lifecycle
NEW QUESTION # 46
A user works with two Microsoft 365 accounts on a domain-joined device. The user's device automatically signs in to Microsoft Teams by using a domain-joined account each time the user restarts their device.
The user must manually sign out from Teams and then enter credentials for the second account when they want to use the second account. Microsoft Teams must launch without the user signing in to an account.
You need to recommend a solution for the user.
What should you recommend?
- A.

- B.

- C. Configure Teams to use the Microsoft Authenticator app for authenticating users.
Answer: C
NEW QUESTION # 47
A company uses Microsoft Teams.
Users report that pinned apps disappear if they sign out of Teams.
You need to troubleshoot the issue.
Which policy should you check?
- A. App permission
- B. Conditional access
- C. Manage apps
- D. App setup
Answer: A
NEW QUESTION # 48
You manage the Microsoft Teams environment for a company.
You need to configure the system to ensure that users can view data from an external app within a Teams channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Enable interaction with custom apps for the company,s tenant.
2 - Navigate to the channel where you want to share content from the external app.
3 - Select Connectors and select a webhook.
4 - Use the unique URL for the channel the post messages.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook
NEW QUESTION # 49
You need to identify the root cause of the issue that was reported by User6.
What is the cause of the issue?
- A. The file link is expired.
- B. Sharing permissions for the file have been revoked.
- C. The external sharing permissions have been set to existing external users only.
- D. The sharing permissions for the organization are set to internal only.
Answer: A
NEW QUESTION # 50
A company plans to grant a team named Human Resources access to a custom app called App1. The company plans to block users from adding any other third-party apps to the team.
Users report that they are unable to add App1 to the team.
You need to make sure that users can access App1.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Run the following PowerShell command: Grant-CsTeamsAppPermissionPolicy
-Identity "HR Team" -PolicyNameHRAppPermissionPolicy - B. Run the following PowerShell command: Grant-CsTeamsAppSetupPolicy
-Identity "HR Team" -PolicyNameHRAppSetupPolicy - C. Create a custom app permission policy.
- D. On the Manage apps page, ensure that App1 is allowed at the org level.
- E. Create a custom app setup policy.
Answer: A,C,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies
NEW QUESTION # 51
......
Microsoft MS-740 certification exam consists of various topics related to troubleshooting Microsoft Teams. These topics include understanding the architecture of Microsoft Teams, identifying and resolving issues related to connectivity and networking, troubleshooting audio and video quality issues, resolving issues related to meetings and calls, and managing device settings and configurations. MS-740 exam also covers how to troubleshoot issues related to mobile devices and how to manage and troubleshoot Microsoft Teams clients. By passing MS-740 exam, candidates can prove their expertise in troubleshooting Teams and can enhance their career prospects in the IT industry.
Microsoft MS-740 Official Cert Guide PDF: https://www.free4torrent.com/MS-740-braindumps-torrent.html
Exam MS-740: Troubleshooting Microsoft Teams - Free4Torrent: https://drive.google.com/open?id=1lgzXR-08w0V2AN33BUoMkxzMoAxQeokP