Field-Service-Consultant Practice Salesforce Verified Answers - Pass Your Exams For Sure! [2024]
Valid Way To Pass Field Service Lightning program's Field-Service-Consultant Exam
Salesforce Field-Service-Consultant Certification Exam is an essential credential for professionals who want to demonstrate their expertise in the Salesforce Field Service Lightning solution. Salesforce Certified Field Service Consultant certification is recognized globally and is highly valued by employers. Salesforce Certified Field Service Consultant certification not only enhances a candidate's skills and knowledge but also helps them stand out in the job market. By attaining this certification, professionals can increase their earning potential and open up new career opportunities in the field of field service management.
Salesforce Field-Service-Consultant Exam is designed to test the knowledge and expertise of professionals who specialize in the implementation and management of Salesforce Field Service solutions. Salesforce Certified Field Service Consultant certification validates their skills in configuring, implementing, and managing Salesforce Field Service solutions effectively. Field-Service-Consultant exam also covers the ability to design and implement custom solutions to meet the specific needs of clients.
The Salesforce Certified Field Service Consultant certification exam tests an individual's ability to understand and evaluate various field service processes and deliver critical business functions to the customers. It also covers the implementation of mobile, web, and desktop applications that are utilized in the field operations. Field-Service-Consultant exam is designed to ensure that the certified consultants are capable of providing comprehensive solutions that meet the companies' requirements.
NEW QUESTION # 28
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use an ERP to manage the BoM.
- B. Use Assets and define a hierarchy.
- C. Use a custom object to model the BoM.
- D. Use Products and add to an Order.
Answer: A
NEW QUESTION # 29
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
- A. Chatter Files Connect
- B. Partner Communities
- C. Customer Communities
- D. Chatter Customer Groups
- E. Customer Communities Plus
Answer: B,C,E
NEW QUESTION # 30
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- B. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- C. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- D. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
Answer: B
NEW QUESTION # 31
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
- A. Configure and add excluded and required resource business objectives to scheduling policies.
- B. Configure customer preferences on the Service Resource record.
- C. Configure resource preferences on the Account or Work Order.
- D. Configure and add excluded and required resource Work Rules to scheduling policies.
Answer: C,D
NEW QUESTION # 32
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?
- A. Assign the existing Work Order to each staff member.
- B. Assign the existing Work Order to a Crew.
- C. Assign the existing Service Appointment to a Crew.
- D. Create a new Service Appointment and assign a Crew.
Answer: D
NEW QUESTION # 33
A customer asks why the send time values within an email are not being added to a Send Log.
Which two actions would successfully write send time variables to their Send Log7 Choose 2 answers
- A. Use the WriteToLogO AMPscript function In the content.
- B. Ensure the send log Is linked In an attribute group.
- C. Enable send logging to a data extension during send process.
- D. Match an AMPscript variable name to a Send Log field.
Answer: C,D
NEW QUESTION # 34
Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers
- A. Set up Products and Price Books.
- B. Use the Einstein Pricing Configurator.
- C. Use Work Order and Work Order Line Items.
- D. Use a custom object to model the Work Order pricing.
Answer: A,C
NEW QUESTION # 35
Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model
- A. Service resources will track van stock. Products consumed will track item at customer's site
- B. Location will track van stock and items at customer's site
- C. Service resources will track van stock. Location will track time and customer sites
- D. Location will track van stock. Account will track consigned products
Answer: D
NEW QUESTION # 36
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- B. A service resource can only be a member of a single Crew.
- C. The Preferred Resource service objective is ignored for active Crew Members.
- D. Capacity-based scheduling is supported for Service Crews.
Answer: B
NEW QUESTION # 37
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Gantz
- B. Appointment List
- C. Color Palettes
- D. Gantt Map
Answer: A,B
NEW QUESTION # 38
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- C. Add each asset to a separate work order line item. Create a service appointment for each line items.
- D. Add each asset to a separate work order. Create a service appointment for each a. work order.
Answer: C,D
NEW QUESTION # 39
A customer has curated a list of known email addresses belonging to competitors. They want to ensure none of these competitors receive their emails.
What should a consultant recommend'
- A. Create an auto-suppression list populated with subscriber keys.
- B. Create an auto-suppression list populated with the known email addresses.
- C. Populate a list using a query to exclude the subscriber key.
- D. Create an exclusion list with the known email addresses.
Answer: B
NEW QUESTION # 40
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
Answer: A
NEW QUESTION # 41
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Enable Push Notifications in the Service Console app.
- B. Utilize Schedules Jobs from the Field Service Admin app.
- C. Enable Notifications in Field Service Settings.
- D. Utilize Triggers to send emails to relevant users.
Answer: C
NEW QUESTION # 42
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
- A. Actual start, actual end
- B. Arrival window start, arrival window end
- C. Scheduled start, scheduled end
- D. Earliest start permitted, due date
Answer: D
NEW QUESTION # 43
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add the Status Transitions to the Technicians' Profile.
- B. Add new Status to the Service Appointment.
- C. Add new Status to the Work Order
- D. Add the allowed Status Transitions in Field Service Settings.
Answer: A,B
NEW QUESTION # 44
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Use Record Types to achieve pre-defined templates.
- B. Use Work Types to achieve pre-defined templates.
- C. Add the Work Order Quick Action on the Account.
- D. Add the Work Order Quick Action on the Case.
Answer: B,D
NEW QUESTION # 45
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Field-Service-Consultant practice test questions, answers, explanations: https://drive.google.com/open?id=1Rqn0jrACNkf8KttPXFeEn2uslgrrDelW