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CCEIT 500-444 Exam and Certification Test Engine
Cisco 500-444 Exam Syllabus Topics:
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NEW QUESTION 34
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A. generates certificate signing requests (CSR)
- B. creates a log file pertaining to the operations that it performs for troubleshooting
- C. generates self-signed certificates in the PEM format, which is an X509 extension
- D. is supported on servers running Linux Server
- E. validates any certificate
Answer: A,B
Explanation:
The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html
NEW QUESTION 35
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A. Infrastructure Settings -> License Management
- B. Infrastructure Settings -> Device Configurations -> Identity Services
- C. Features -> Single Sign-On
- D. Features -> Context Service
Answer: C
Explanation:
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date. This can be useful for ensuring that the certificate does not expire before its intended use. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html
NEW QUESTION 36
Where can the readiness for the CCE deployment be verified?
- A. CCE Web Admin -inventory
- B. CCE Web Admin -> Machines - inventory
- C. CCE Web Admin -> Infrastructure - Inventory
- D. CCE Web Admin -> Deployment Settings - Inventory
Answer: D
Explanation:
The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings - Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.
NEW QUESTION 37
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when the call is first post-routed from Cisco Unified Customer Voice Portal
- C. when the call terminates, and data is written to the Cisco TCD table
- D. when a call-routing script hits the first Queue to Skill Group node
Answer: B
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION 38
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. Unified System CLI
- B. OPCTEST
- C. PROCMON
- D. DUMPLOG
- E. Diagnostic framework portico
- F. RTTEST
Answer: E
NEW QUESTION 39
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- B. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Answer: C
Explanation:
For calls that originate from Cisco Unified Communications Manager (CUCM) to Cisco Unified CVP using Comprehensive mode when using microapps, core components that are required include a CUCM CTI Route Point and SIP Trunk, an ICM CVP Type 2 VRU, Network VRU labels, and a VXML Gateway. CVP Type 10 VRUs are not required for such calls.
NEW QUESTION 40
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- B. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- C. Dialed Number with scheduled script
- D. Dialed Number mapped to a CallType
Answer: B
Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)
NEW QUESTION 41
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
- A. OnDemand
- B. Manual differential
- C. Push
- D. Automated differential
Answer: D
NEW QUESTION 42
Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A. NAT for address hiding D Demarcation point between networks
- B. Silent Monitor inbound voice calls
- C. Record calls by forking the media using build-in-bridge
- D. Secure communication using flow around mode
- E. Normalize SIP messages using SIP profiles
Answer: A,D,E
Explanation:
Cisco Unified Border Element (CUBE) is a network element that provides a number of features for securing and controlling voice, video, and data communications when Cisco Unified Communications Manager (CUCM) and Cisco Unified Customer Voice Portal (CVP) are used.
NAT for address hiding: CUBE provides Network Address Translation (NAT) capabilities that allow you to hide the internal IP addresses of the CVP and CUCM servers from the public Internet. This is useful for security and compliance reasons, as it makes it harder for hackers to identify and attack these servers.
Demarcation point between networks: CUBE acts as a demarcation point between the customer network and the service provider network. This allows for secure and controlled communication between the two networks.
Normalize SIP messages using SIP profiles: CUBE can normalize SIP messages using SIP profiles, which allows it to ensure that incoming SIP messages conform to a specific format and contain the necessary headers and parameters. This can help to improve the reliability and security of SIP-based communications.
Silent Monitor inbound voice calls: CUBE does not provide silent monitor feature, it is a feature of CUCM that allows a supervisor to listen in on an agent's call without the agent or the caller knowing.
Record calls by forking the media using build-in-bridge: CUBE does not provide this feature, it is a feature of CUCM that allows for call recording by forking the media through a built-in bridge.
References:
Cisco Unified Border Element Configuration Guide (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cube/12_5/cube_12_5_configuration_guide/cube_12_5_configuration_guide_chapter_01.html)
NEW QUESTION 43
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. Identity Service (IdS)
- B. Active Directory Federation Services (ADFS)
- C. SAML
- D. OAuthv2
Answer: D
Explanation:
The service used to provide authorization between the Identity Provider (IdP) and application is OAuthv2. OAuthv2 is an open standard for authorization that enables applications to securely access resources from an IdP without having to manage the user credentials. OAuthv2 provides the IdP with the ability to grant limited access to its resources without having to share the user's credentials. Active Directory Federation Services (ADFS) and SAML are also commonly used for authorization, but OAuthv2 is the most widely used protocol for providing authorization between an IdP and an application.
NEW QUESTION 44
How are remote sites added?
- A. PG Setup
- B. SPOG interface
- C. Websetup
- D. Initialization Wizard
Answer: A
NEW QUESTION 45
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- A. ccagent
- B. OCTI
- C. SIP
- D. Device Management Protocol (DMP)
Answer: C
NEW QUESTION 46
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-through mode.
- B. Box-to-box Cisco Unified Border Element must be used for redundancy.
- C. voice gateway must be dedicated for VXML browser sessions.
- D. Cisco Unified Border Element must be configured as media pass flow-around mode.
Answer: C
NEW QUESTION 47
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A. IdS to IdP and IdP to IdS
- B. IdS to IdP and IdP to Active Directory (AD)
- C. IdS to IdP
- D. IdP to IdS
Answer: C
Explanation:
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/b_ise_admin_guide_24/b_ise_admin_guide_24_chapter_0100.html
NEW QUESTION 48
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A. defined as Rule Based
- B. VMware vCenter is required
- C. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- D. VMware vSphere is optional
- E. defined as Configuration Based
Answer: A,C
NEW QUESTION 49
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
- A. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
- B. Creates the Media Routing PG (MR PG) with three MR PIMs.
- C. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
- D. Creates just VRU PG; VRU PIMs need to be added manually.
- E. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
Answer: A,B
NEW QUESTION 50
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. ldS
- B. SSO
- C. SAML
- D. ldP
- E. Non-SSO
- F. Hybrid
Answer: B,E,F
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION 51
Which signed certificate is less administration in environments with many servers, such as CCE?
- A. 3rd party signed
- B. Security Authority (SA)
- C. Certificate Authority (CA)
- D. Self-signed
Answer: C
Explanation:
The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.
NEW QUESTION 52
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Setup login
- B. Service Account login
- C. Windows login
- D. Local administrator login
Answer: B
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.
NEW QUESTION 53
What are two types of upgrades available for CCE? (Choose two.)
- A. Deviation
- B. Technology Refresh
- C. Standard
- D. Common Ground
- E. User Interface
Answer: B,C
Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
NEW QUESTION 54
What are two types of upgrades available for CCE? (Choose two.)
- A. Technology Refresh
- B. Deviation
- C. Common Ground
- D. Standard
- E. User Interface
Answer: B,C
NEW QUESTION 55
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