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Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)
Candidates for this exam set up and use the application functionality in Dynamics 365 Commerce and provide support for the application.
Candidates have a strong understanding of unified commerce business operations. They may have experience configuring, deploying, and maintaining Dynamics 365 Commerce.
Part of the requirements for: Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
Schedule exam
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
NEW QUESTION 30
A company plans to replace an existing e-commerce website by implementing Dynamics 365 Commerce. You deploy the environment and initialize e-commerce functionality.
You need to complete the configuration.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Configure an online store.
2 - Assign the online store to an organization hierarchy.
3 - Synchronize data to the Commerce Scale Unit.
4 - Create and publish the content pages.
5 - Create a site.
Reference:
https://docs.microsoft.com/en-us/learn/modules/create-online-presence/
NEW QUESTION 31
A company uses Dynamics 365 to manage retail stores.
You create the following workers. Both workers use Cloud POS and Modern POS applications:
You add both users to one POS permission group.
You need to configure the system to meet the requirements.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Associate an existing identity for the Retail IT regression tester worker and run the Staff and Registers job
- B. Create one device for CPOS and one device for MPOS. Assign one register to each device
- C. For both devices, select a package name for Register package
- D. Associate an existing identity with the Store Associate worker and run the Staff and Registers job
- E. Override the POS permissions group and grant permission to manage devices
Answer: A,B,E
NEW QUESTION 32
You need to configure a solution to optimize the entry of customer reviews for the different review lengths.
What should you do?
- A. Create a text attribute for the maximum review length. Assign the attribute to each item where a review is requested
- B. Create a reference attribute for each review length and assign them to each item where a review is required
- C. Create a text attribute for each review length and assign them to the product category attributes for the Commerce product hierarchy
- D. Configure the maximum length of all reviews on the e-commerce site at the site level
- E. Configure the maximum length of the reviews on the e-commerce site at the product level
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/configure-ratings-reviews
NEW QUESTION 33
You need to provide ecommerce developers with the required design standards that must be met for the ecommerce guidelines.
What should you use?
- A. E-commerce site builder
- B. Content Delivery Network
- C. docs.microsoft.com
- D. Microsoft Trust Center
- E. Microsoft Accessibility Center
Answer: C
Explanation:
Topic 1, Wingtips Toys
Current environment
General
Wingtip Toys uses Dynamics 365 Commerce to manage retail operations. The company has independent sales representatives who use a mobile app to create orders and then submit the orders by emailing the company a Microsoft Excel workbook.
All physical store locations run the Modern Point of Sale (POS) application on Microsoft Surface devices. High-performing sales representatives use the Modern POS on Apple iOS devices. Commerce channels are logically grouped by region and serviced by a single warehouse.
Current environment. Products
The products that are available for independent sales representatives to sell change often. Some toy sales are available only in certain markets. Many toys are made in only a limited run capacity.
Physical store locations can sell all products that are not discontinued.
The company uses product groupings to control viewing of products and product reporting. Reports include data about discontinued products.
Current environment. Pricing
Pricing is structured to be simplistic across all products. Products with different manufacturing costs must have similar prices if they are similar products.
The company calculates prices by using formulas in Excel workbooks. The prices are manually entered into Dynamics 365 Commerce.
You define the following Smart Rounding rules:
Current environment. Printed catalogs
Printed catalogs are mailed to sales representatives quarterly, but Wingtip Toys would like to get away from this practice Printed catalogs show all sellable products and highlight new products that will be released in a few months. The products are called unreleased products Sales representatives often mistakenly create sales orders for the unreleased products. These errors cause customer expectation issues Sales representatives occasionally provide feedback about a set of items. This results in the need for new product attributes that Wingtip Toys includes in future printed catalog releases Printed catalogs include product highlights, ratings, and reviews. The reviews are displayed under the products.
Current environment. Independent sales representatives
Sales representatives own the relationships with their clients. The representatives are responsible for communications with their clients Each sales representative is tracked in the current system as their own retail location or retail channel, much like each physical store is. Sales representatives are grouped under one of 10 different geographical regions Sales representatives often provide special friends and family pricing to all customers that are not available at the physical store locations Sales representative pricing is considered base pricing and not a discount Sales representatives collect customer feedback on products and pass feedback to the Wingtip Toys corporate office when they have time. The length of customer reviews is restricted in the current product management system and varies by product category Current environment. E-commerce The company has a primary website that focuses on brand awareness. The website does not support e-commerce Wingtip Toys has three blogs but actively maintains only one of the blogs. All three blogs still report high web traffic The out-of-the-box e-commerce channel offering was a significant factor when selecting Dynamics 365 Commerce The company is concerned that adding customer-facing online reviews and ratings may create problems. Reviews may include content that is inappropriate for children The existing e-commerce site is inaccessible to several customers who have disabilities Requirements. Products You must replace the printed catalogs with functionality in Dynamics 365 Commerce for all channels Preview items must be visible in all retail channels before the items can be sold in any channel You must prevent sales representatives from adding preview and discontinued products to transactions during product entry. New products being introduced for a season must be set up in their own product hierarchy group. The group correlates to their season and year Products that will be discontinued must not be sold for a one week prior to being removed from visibility within the POS. Sales associates must have to call headquarters to place an order for those products At the end of the season, the products in that hierarchy group will be removed from that season and year group and moved to their new category hierarchy group based on the type of toy The solution must use only one product hierarchy. Supplemental hierarchies must not be used. The solution must allow the company to manage products at the group level where possible, which can be by product category or ad hoc grouping of items All products must be discontinued in a single, streamlined process but are not discontinued by product category. The action of discontinuing the products must be done at the single item level or with ad hoc grouping All pre-released products must be made available for sale in a single, streamlined process New attribute groups must be added or removed from product groups quarterly based on sales representative feedback New monthly pricing must be automatically created by the system and must be reviewed and posted before pricing can take effect Requirements. Pricing The solution must allow for pricing changes by the different sales channels Calculated sales prices for items must automatically be changed to unify product pricing based on pricing ranges Prices must be adjusted monthly by using a model that uses costs plus a percentage increase of between 35 percent to 55 percent. The percentage increase must be based on product groups, per the following examples:
A handmade rocking horse under the wooden rockers product group costs $100 to make (cost). All wooden rockers will sell for 50 percent more. The final sales price will be $150 before strategic smart rounding is applied to the final selling price A wooden puzzle set is $10 to make (cost). All products in the Puzzles - 3-5-year old product will sell for 55 percent more. The final sales price will be $15.50 before strategic smart rounding is applied to the final selling price The physical stores run rotating weekly specials where certain product categories are discounted by 10 percent of the products' retail price Requirements. Printed catalogs E-commerce functionality must replace functionality in the current printed catalog Some customers do not want their reviews printed in the catalogs. These customers must complete a Microsoft Forms survey to request that the company does not print their review in catalogs. Wingtip Toys must be able to look up the account identifier for the customer and remove the associated information from the system Requirements. Independent sales representatives Access to the Modern POS must be restricted to Wingtip Toys super users and only be used by sales representatives that meet a certain volume of sales a year All customers who transacted with the sales representative must be visible in Modern POS by the sales representatives. Other customers must not be visible by default.
If a customer has an active account with Wingtip Toys, but has not transacted with the sales, the representative must be able to retrieve that customer information in the Modern POS Sales representatives must no longer be responsible for customer reviews Requirements. E-commerce An e-commerce channel must be created within Dynamics 365 Commerce All information from the printed catalogs should be located within the e-commerce solution Customers and Independent sales representatives can use the e-commerce site to research products and to provide feedback on previous purchases The solution must allow for customers and their reviews to be completely deleted upon request The footer of the website must have a link named Customer reviews support, which will allow users to submit removal requests by using Microsoft Forms The e-commerce site must have a single blog site to centrally manage all new blog posts All prior e-commerce sites must redirect to the new e-commerce-focused Wingtip Toys website All existing URLs must remain the same. The new Wingtip Toys e-commerce site will use the newly secured URL wingtiptoys.com All existing web traffic to all existing, active website links must continue to operate through search engines and affiliate links, but all traffic should now use the new e-commerce website The new e-commerce site must meet all United States and Federal compliancy guidelines The new e-commerce site must reach the largest audience possible Requirements. Order delivery Shipping charges are managed by shipping method and dollar value All order over $250 must always receive free shipping using certain shipping methods Shipping charges will be calculated as $0, not as a discount off a shipping amount Shipping charges must be managed by one of the ten different regions
NEW QUESTION 34
A company uses Dynamics 365 Commerce Modern POS across 100 stores.
Stores receive product deliveries directly from vendors. The stores use the inbound inventory operation within Modern POS to receive the orders into store inventory.
A store encounters the following error when trying to receive an order:
The quantity entered exceeds the over-delivery tolerance. The maximum total quantity you can receive for this product is '15'.
You need to resolve the issue and prevent it from happening again.
What should you do? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/pos-inbound-inventory-operation
NEW QUESTION 35
A sales director wants to create a consistent revenue stream by targeting customers to sign up for continuity programs.
You need to configure continuity programs.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a parent product for the continuity program.
- B. Configure order fulfillment.
- C. Configure Commerce shared parameters.
- D. Create template sales orders for the customers.
- E. Create a continuity program.
Answer: A,C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-continuity-program
NEW QUESTION 36
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 37
A customer implements Dynamics 365 Commerce.
You need to create and configure the call center channel to meet the following requirements:
Enforce collection of payments against sales orders before sales orders are submitted.
Display order recaps.
Do not allow cross-selling or up-selling.
Enable Fraud checks.
Ensure that only authorized users can change the sales price of an item during order entry.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Create a warehouse.
2 - Create a Hold code and a Credit code.
3 - Create a call center.
4 - Enable order completion and order price control. Disable direct selling.
5 - Enable order price control. Disable aoder completion and direct selling.
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/channel-setup-callcenter
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 38
A company uses Dynamics 365 Commerce for their store point of sale (POS) operations.
The system is configured with a 10 percent coupon for a single product.
Customers can request the shelf label price if it is less expensive than the system price.
Customers must receive the best price for a product.
You need to configure the system to meet the requirement.
What should you do?
- A. Enable the Apply discounts to key in price products field.
- B. Enable the Allow price adjustments to increase product price field.
- C. Set the Key in price field to the Must key in lower/equal price field.
- D. Enable the Manual line discounts compound on top of system discounts field.
- E. Enable the Apply discounts to price overrides field.
Answer: C
NEW QUESTION 39
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 40
A company is implementing Dynamics 365 Commerce.
The company wants to sell items exclusively by using the POS system. No configurations have been made in the system yet.
You need to determine the minimum actions the company must perform to sell new products through the retail store.
What must the company do? To answer, drag the appropriate types to the correct prerequisites. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-retail-products
NEW QUESTION 41
You need to configure functionality to help sales associates who are students interpret customer behavior analysis data.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 42
A company uses Dynamics 365 Commerce.
The company wants to provide a special offer to a group of customers. This group of customers will receive a promotional code by email.
The special offer gives customers a 10 percent discount on their next order. To qualify for the offer, the order must have a value of over $100. The promotional code must be entered when customers submit their next order.
You need to configure the special offer. Which four actions should you perform in sequence?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Configure a new threshold discount and select the Coupon code required option.
2 - Configure a new coupon for single use per customer.
3 - Active the coupon.
Reference:
https://ellipsesolutions.com/who-doesnt-like-discounts-in-the-dynamics-365-retail-channel/
https://ellipsesolutions.com/keep-calm-and-coupon-in-dynamics-365/
NEW QUESTION 43
A company uses Dynamics 365 Commerce to create and manage customer sales orders.
You must send customers email updates when their order status changes.
You need to configure the system.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles
https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions
NEW QUESTION 44
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 45
A company uses Dynamics 365 Commerce. The company implements Modern POS for store operations.
The company requires a near real-time view of the inventory for the stores. The view must reflect sales throughout the day.
You need to ensure that on-hand quantities for products in the stores are up to date.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Calculate store statements
- B. Post inventory
- C. Retrieve transactions from stores
- D. Post store statements
- E. Run the Transaction Consistency Checker tool
Answer: A,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
NEW QUESTION 46
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