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NEW QUESTION # 10
Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
- A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
- B. IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community
- C. All users should access a Koa Community via a Desktop browser only
- D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Answer: D
NEW QUESTION # 11
Northern Trail Outfitters is launching a Community for its B2B customers and partners.
What should the Consultant consider when granting users access to the Community?
- A. A Consultant must add a permission set to the Community before it can be assigned to users.
- B. A Consultant must add a user's profile or permission set to the Community to grant them access
- C. A Consultant must add a profile to the Community before assigning users to that profile.
- D. A Consultant must add roles to Community before giving access to users.
Answer: C
NEW QUESTION # 12
Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows: * Partner users should NOT be able to access accounts and cases that they do NOT have access to. * A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account. * Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
- A. Develop an Apex Managed Sharing Rule on the Account and Case Object
- B. Set External User Organization Wide Defaults to Private on the Account and Case Object
- C. Configure an Owner -based Sharing Rule on the Account and Case Object
- D. Create a Criteria -based Sharing Rule with read/write access on the Account and Case Object
Answer: A,B
NEW QUESTION # 13
What are two advantages of setting up a custom domain for a Community? Choose 2 answers
- A. Better company branding
- B. Better security at domain name registrars
- C. Better Search Engine Optimization
- D. Better compatibility with DNS servers around the globe
Answer: B,C
NEW QUESTION # 14
Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?
Select one or more of the following:
- A. Add partner contacts to the Community as members
- B. Create the account and enable it as a partner account
- C. Create a partner profile for the company
- D. Allow partner users to self-register and gain access
Answer: C
NEW QUESTION # 15
You were really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?
- A. Update your Template to the latest version in Community Builder
- B. Deactivate and Reactive your Community
- C. Update your Template to the latest Version in Community Manager
- D. Update your Template to the Latest Version in Community Settings
- E. Log a case with Salesforce Support
Answer: A
NEW QUESTION # 16
What features are you able to take advantage of in the Topic Management section of the Community Manager?
- A. Create, Merge, Rename and Delete Topics
- B. Define Knowledge Articles that will be displayed against each topic
- C. Assign Featured Topics Only
- D. Assign Featured and Navigational Topics
- E. Assign Navigational Topics Only
Answer: A
NEW QUESTION # 17
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Add a custom Live Agent Lightning component.
- B. Enable Live Agent in Community Settings.
- C. Set up Live Agent in Community Management.
- D. Configure Live Agent in the Salesforce org.
Answer: A,D
NEW QUESTION # 18
Universal Containers plans to use person accounts for their external consultants. They need to allow their consultants to register using the Community.
How can a Salesforce Admin enable this capability in Community using configuration?
- A. Enable Allow External Users to Self-register in Community Management and leave the account field blank.
- B. Add a Person Account option to the user registration page and have the option selected by default.
- C. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts.
- D. Allow users to self-register and create a workflow to update contacts to Person Accounts.
Answer: A
NEW QUESTION # 19
Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?
- A. Clone an object page and associate it to the Shipment object
- B. Create an object page associated to the Shipment object.
- C. Clone a standard page and associate it he Shipment object.
Answer: B
NEW QUESTION # 20
Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers
- A. Find and install a Visualforce survey app from the AppExchange
- B. Find and install a Lightning survey app from the AppExchange
- C. Build custom Lightning survey components for the template
- D. Create a new page, add the standard survey components, and publish
Answer: B,C
NEW QUESTION # 21
Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?
- A. All users should access a Visualforce + Tabs community via a Desktop browser only
- B. Android users should download the Salesforce1 app and access the community through the Salesforce1 switcher. iOS users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
- C. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher. Android users should navigate to the Community URL via the browser as this feature is not support in the Android version of Salesforce1
- D. Android & iOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
- E. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Answer: D
NEW QUESTION # 22
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
- A. Leverage Account Teams.
- B. Leverage public groups.
- C. Leverage sharing rules.
- D. Leverage manual shares.
Answer: A
NEW QUESTION # 23
A coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:
* Go to market quickly.
* Generate online revenue rapidly.
* Work with a mobile-ready storefront.
How should the Community Cloud consultant meet these goals?
- A. Use B2B Commerce for Community Cloud.
- B. Use custom Lightning Components.
- C. Use Build Your Own Lightning Template.
- D. Use a Visualforce Page Lightning Component.
Answer: A
NEW QUESTION # 24
Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?
- A. Set the number of partner roles to two
- B. Enable the Partner Sales Manager as Super Admin
- C. Provide Super User Access to Partner Sales Reps
- D. Create a criteria-based Sharing Rule
Answer: A
NEW QUESTION # 25
When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?
- A. 4,000
- B. 2,500
- C. 5,000
- D. 10,000
- E. 1,000
Answer: C
NEW QUESTION # 26
Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
- A. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- B. Navigate to the Contact Record and Enable the Contact as a Community User
- C. Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
- D. Add the Member Profile to the Community
Answer: A
NEW QUESTION # 27
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
- A. Email templates
- B. Web-to-case
- C. Question-to-case
- D. Guest Access to the Support API
Answer: B,D
NEW QUESTION # 28
Universal Containers uses discussions to engage with its customers and wants to pin posts to the top of a thread when a solution to a question is provided.
Which three options will Universal Containers to meet its requirements? (Choose three.)
- A. The Community moderator can select the best answer.
- B. The person who posted the question can select the best answer.
- C. Any Community member can pin a post to the top of the feed.
- D. The person who answered the question can select the best answer.
- E. An authorized user can pin a post to the top of the feed.
Answer: A,B,E
NEW QUESTION # 29
Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?
- A. Site.com Studio
- B. Community Builder
- C. Force.com Sites
- D. Community Settings
Answer: B
NEW QUESTION # 30
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?
Select one or more of the following:
- A. Add a Person Account option to the user registration page and have the option selected by default
- B. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
- C. Enable Allow External Users to self-register in a Community Management and leave the account field blank
- D. Allowing users to self register and create a workflow to update contacts to Person Account
Answer: C
NEW QUESTION # 31
What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.
- A. Wendy should access Community Manager and Community Builder via a Desktop browser only.
- B. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.
- C. Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site
- D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.
Answer: A
NEW QUESTION # 32
Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices.
All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?
- A. Add a Sharing Set on the Account associated to the Affiliate profile.
- B. Use Apex without sharing to control affiliates' access to the Account.
- C. Leverage the Account team to grant affiliates access to the Account.
- D. Create a public group for affiliates and grant Account access using sharing rules.
Answer: D
NEW QUESTION # 33
What should the Consultant consider to meet the business requirements?
- A. High Volume portals are designed for complex use cases that require customization.
- B. MuleSoft presents custom data from multiple Communicates in a personalized digital experience.
- C. Community Cloud supports up to 10 custom objects per Community.
- D. Customer Community Plus license supports up to 10 custom objects per user.
Answer: D
NEW QUESTION # 34
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