[Dec 01, 2023] Pass 500-445 Review Guide, Reliable 500-445 Test Engine
500-445 Test Engine Practice Test Questions, Exam Dumps
NEW QUESTION # 24
What are two specifications for reporting templates? (Choose two.)
- A. The availability of templates is controlled by licenses.
- B. Any number of reports can be created from a template.
- C. A user can only create ten reports per template.
- D. Templates can be deleted.
- E. Only one report can be created per template.
Answer: B,D
Explanation:
A reporting template can be used to create multiple reports with the same configurations, thus allowing users to create multiple reports with the same configurations. Additionally, templates can be deleted as per the requirement, if it is not needed anymore. But it's important to note that once a template is deleted, all reports created from that template will be deleted as well.
NEW QUESTION # 25
Which process scans content and applies regular expressions to mask the sensitive information?
- A. Data leak prevention
- B. Data filtering
- C. Data masking
- D. Data scanning
Answer: C
NEW QUESTION # 26
What are two required configurations when setting up user accounts and permissions? (Choose two.)
- A. The ECE web server can be installed in DMZ and can have a different domain account.
- B. All the servers except the ECE web server must use the domain account to install the software.
- C. The ECE web server can be installed in DMZ and must use the same domain account.
- D. All the servers must use the same domain account to install the software.
- E. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
Answer: B,E
NEW QUESTION # 27
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
- A. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
- B. SS0 is not enabled by default; configuration is necessary.
- C. SS0 allows administrators to check the status of agent and supervisor performance.
- D. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
- E. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
Answer: B,D
Explanation:
1. SS0 is not enabled by default; configuration is necessary. Single Sign-On (SSO) is not enabled by default in Cisco ECE, and configuration is necessary in order to set it up. This configuration involves setting up SSO on the Cisco ECE and Cisco Unified CCE side and configuring the SSO settings in Cisco Finesse. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
2. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications. This feature allows agents to sign on once and access all the applications that they need, such as Cisco Finesse, Cisco ECE, and other web-based applications, without having to sign in multiple times. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
NEW QUESTION # 28
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A. Business hours
- B. Business calendars
- C. Administrative script
- D. Time of day
Answer: B
Explanation:
Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.
NEW QUESTION # 29
Which mode must be used for Always On Availability Group clustering?
- A. SQL Authentication
- B. Mixed mode
- C. Directory Connection
- D. Windows Authentication
Answer: D
Explanation:
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
NEW QUESTION # 30
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
- A. Password is not expired.
- B. A smart card is required for interactive logon.
- C. Use DES encryption types for this account.
- D. Do not require Kerberos pre-authentication.
- E. The account is sensitive and cannot be delegated.
Answer: A,B
NEW QUESTION # 31
Where is the Script selector in CCE mapped in ECE?
- A. Call Type
- B. Queue
- C. Workflow
- D. Dialed Number
Answer: D
NEW QUESTION # 32
Which LDAP URL allows configuration in the properties pane under SSO configuration?
- A. Ldap://idap_server:443
- B. Ldap://idap_server:80
- C. Ldap://idap_server:3269
- D. Ldap://idap_server:3268
Answer: B
NEW QUESTION # 33
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
- A. 240 minutes
- B. 60 minutes
- C. 120 minutes
- D. 24 hours
Answer: C
NEW QUESTION # 34
What are three steps in a chat process flow? (Choose three.)
- A. The agent selects chat in the gadget.
- B. The application server checks Chat EP configuration.
- C. EAAS Instances sends NEW_TASK message to MR PIM.
- D. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- E. The customer initiates a chat and hits Chat Entry Point (EP).
- F. The application server displays the chat to the agent with a notification.
Answer: A,B,E
NEW QUESTION # 35
When does the workflow assignment service publish a message to the application server?
- A. when the agent logs out
- B. when a new email is assigned to a user
- C. when a new task is created
- D. when the agent login in
Answer: B
NEW QUESTION # 36
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
- A. ECE_Default_Queue
- B. ECE_Email
- C. ECE_Chat
- D. ECE_Inbound
- E. ECE_activity
Answer: B,C
Explanation:
Reference:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.
Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide
NEW QUESTION # 37
What is the default frequency value of ECE Monitors notification?
- A. 120 seconds
- B. 30 seconds
- C. 30 minutes
- D. 60 minutes
- E. 90 minutes
- F. 60 seconds
Answer: B
NEW QUESTION # 38
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
- A. Database server, 1433
- B. Application server, 8445
- C. Web server, 8443
- D. Services server, 15097
Answer: A
NEW QUESTION # 39
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
- A. ECE_Email
- B. ECE_Chat
- C. ECE_Default_Queue
- D. ECE_Inbound
- E. ECE_activity
Answer: B,C
NEW QUESTION # 40
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 41
What are three steps in an email process flow? (Choose three.)
- A. Email is pulled in by listener instance and written to the database.
- B. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
- C. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- D. EAAS Instances sends NEW_TASK message to MR PIM.
- E. Email is pulled in by retriever instance and written to the database.
- F. Rules Process executes the start and scheduled workflows.
Answer: A,C,E
NEW QUESTION # 42
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