Exam Questions and Answers for PEGAPCDC85V1 Study Guide Questions and Answers!
Pega Certified Decisioning Consultant (PCDC) 85V1 Certification Sample Questions and Practice Exam
NEW QUESTION 11
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- D. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
Answer: B
NEW QUESTION 12
To calculate the total number of customer responses of four actions in a group, you must use________________.
- A. one Set Property component
- B. four Set Property components
- C. one Group By component
- D. four Group By components
Answer: A
NEW QUESTION 13
Myco, a telecom company, has come up with a new data plan group to suit its customers' needs. The below table lists the three data plan actions and the criteria a customer should satisfy to qualify for the offer.
How do you configure the engagement policies to implement this requirement?
Answer:
Explanation:
NEW QUESTION 14
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- C. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Answer: B
NEW QUESTION 15
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Select Refresh the audience
- B. Trigger an external ETL (Extract-Transform-Load) process
- C. Run the starting population segment daily
- D. Select different audience sample with similar profile
Answer: C
NEW QUESTION 16
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. Credit card number
- B. No annual fee credit card
- C. Credit card status
- D. 1% cash back credit card
Answer: B,C
NEW QUESTION 17
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Volume constraints
- B. Customer contact limits
- C. Suitability rules
- D. Suppression policies
Answer: C
NEW QUESTION 18
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
- B. Information from the "Set Property" component is copied over to the "Filter" component.
- C. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- D. A property from the "Set Property" component is referenced by the "Filter" component.
Answer: D
NEW QUESTION 19
U+ Bank, a retail bank, presents various credit card offers to its customers on its website. The bank uses artificial intelligence (AI) to prioritize the offers based on customer behavior. Since introducing the Gold credit card offer, the offer click through rate propensity has increased to 0.83.
What does the increase in the propensity value most likely indicate?
- A. Similar customers have rejected the offer.
- B. Similar customers have purchased other offers.
- C. Similar customers have shown interest in the offer.
- D. Similar customers have ignored the offer.
Answer: B
NEW QUESTION 20
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
- A. Nike, Adidas, Puma, Reebok
- B. Nike
- C. Reebok
- D. Reebok, Puma, Adidas, Nike
Answer: C
NEW QUESTION 21
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hubtm.
Which property allows you to use the risk segment computed by the decision table in the decision strategy?
- A. pxResu/t
- B. pxSegment
- C. pxOutcome
- D. pxRiskSegment
Answer: C
NEW QUESTION 22
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Customer."
- B. '' .''
- C. "Data."
- D. No prefix. Use directly the property name.
Answer: B
NEW QUESTION 23
U+ Bank has decided to use the Pega Customer Decision Hubtm to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
NEW QUESTION 24
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Answer:
Explanation:
NEW QUESTION 25
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
Explanation
Compute SUM of PROFIT = Group BY
Determine target budget to retain a customer = Set Property
Determine customer credit score = Scorecard
Divide customers into risk segment = Decision Table
NEW QUESTION 26
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Never
- B. Set the action availability to Within a defined time period
- C. Set the action availability to Always
- D. Set the action availability to Template
Answer: B
NEW QUESTION 27
To access a property from an unconnected component, you use the____________.
- A. customer-dot-property construct
- B. dot-property value directly
- C. component-dot-property construct
- D. property value
Answer: C
NEW QUESTION 28
U+ Bank, a retail bank, uses Pega Customer Decision Hubtm for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Business levers
- B. Context weighting
- C. Engagement policies
- D. Contact policies
Answer: A,C
NEW QUESTION 29
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Collections
- B. Retention
- C. Resource Planning
- D. Service
- E. Accounting
Answer: A,B,E
NEW QUESTION 30
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