Excellent GCP-GC-REP Updated 2021 Dumps With 100% Exam Passing Guarantee
Best way to practice test for Genesys GCP-GC-REP
NEW QUESTION 19
How many days does the report exist after you run it?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 20
Select the possible factors which increase the report runtime and failures. (Choose two.)
- A. Run reports during peak hours.
- B. Adjust report parameters so that report includes fewer agents, queues, and interactions.
- C. Ask every team member to run and save a copy of the report.
- D. Review and ensure the usage of scheduled reports.
Answer: A,D
NEW QUESTION 21
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
- A. CIC Data Dictionary
- B. Contact Center User Manual
- C. Google
- D. Resource Center
Answer: D
NEW QUESTION 22
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
- A. No
- B. Yes
Answer: B
NEW QUESTION 23
What will happen if too many reports run at the same time?
- A. Reports run successfully
- B. Partial Reports will run
- C. Reports will fail to run
Answer: C
NEW QUESTION 24
Reports provide only real-time information.
- A. False
- B. True
Answer: A
NEW QUESTION 25
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
- A. Skills Performance
- B. Queues Activity
- C. Agents
- D. Interactions
Answer: A
NEW QUESTION 26
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud User
- B. Genesys Cloud Reporting
- C. Genesys Cloud Supervisor
- D. Genesys Cloud Admin
Answer: B
NEW QUESTION 27
Which view displays current metrics and information about the queues if you have a membership?
- A. Queues Activity
- B. Queues Performance
- C. My Queues Activity
- D. Queues
Answer: A
NEW QUESTION 28
After Call Work for callback interactions is always .
- A. Based on the agent status
- B. Two
- C. Zero
- D. One
Answer: C
NEW QUESTION 29
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
- A. ASA
- B. ATT
- C. AHT
- D. ACW
Answer: A
NEW QUESTION 30
After the report gets deleted, you can download it from the archived list.
- A. False
- B. True
Answer: A
NEW QUESTION 31
How can we monitor the real-time statistics for all queues?
- A. Performance > Queues Activity
- B. Performance > My Queues Activity
- C. Performance > Queues
- D. Performance > Queues Performance
Answer: A
NEW QUESTION 32
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
- A. 14 days
- B. 7 days
- C. 90 days
- D. 30 days
Answer: A
NEW QUESTION 33
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