Latest 1Z0-1038-20 Study Guides 2021 - With Test Engine PDF [Q15-Q35]

Latest 1Z0-1038-20 Study Guides 2021 - With Test Engine PDF

Get New 1Z0-1038-20 Practice Test Questions Answers 

Oracle 1Z0-1038-20 Exam Syllabus Topics:

NEW QUESTION 15
Which three statements are true about navigation sets?

• A. Using navigation sets, you can configure which quick search reports can be seen.
• B. Using navigation sets, you can define what new objects can be created by using the File menu.
• C. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• D. Using navigation sets, you can configure whether to show the Home navigation pane or not.
• E. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
• F. The same navigation set can be set for different interfaces.

Answer: A,D,F

NEW QUESTION 16
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

• A. You can change the default value to 60 minutes by using File > Options > Session Expiration.
• B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
• C. Because the system default is 15 minutes, it cannot be changed.
• D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

Answer: B

NEW QUESTION 17
Which two statements are true about mailboxes?

• A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
• B. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
• C. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• D. Techmail is responsible for pulling emails from single or multiple mailboxes.
• E. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

Answer: C,D

NEW QUESTION 18
How can you set a preference that is local to your machine?

• A. By selecting File > Options
• B. By selecting Navigation pane > Configuration > Staff Management > Profiles
• C. By selecting File > Settings
• D. By selecting File > Configuration

Answer: A

NEW QUESTION 19
Which two types of joins are available in analytics?

• A. Inner
• B. Internal
• C. Outer LTD) External
• D. Intersection
• E. Peripheral

Answer: A,C

NEW QUESTION 20
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A. Deselecting the Pull Chat check box in the agent's profile
• B. Fixing the chat workspace
• C. Clicking Request Chat on the Live Media bar
• D. Configuring advanced routing
• E. Requesting Chat from File > Options > View Options

Answer: B,C

NEW QUESTION 21
Which three events are available with the JavaScript API?

• A. onrefresh()
• B. onsaveclose ()
• C. enclose ()
• D. ondataupdated()
• E. onbeforesave ()
• F. aftersave()

Answer: C,D,E

NEW QUESTION 22
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

• A. Run a message base report and search for the text string you want to change.
• B. Submit an incident to customer care.
• C. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
• D. Look for the message in the receipt email body.

Answer: C,D

NEW QUESTION 23
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30 days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

• A. Remove Primary keys from all tables used in the report
• B. Add default values to runtime filters if used in the report
• C. Set the option to allow switching of data
• D. Do not set the deferred execution option
• E. Use runtime filters in preference to fixed filters
• F. Use a drilldown level to filter the top level

Answer: A,B

NEW QUESTION 24
Which two components can be edited in a standard report?

• A. Graphs
• B. Report headings
• C. Schedules
• D. Permissions
• E. Column headings
• F. Non-selectable filters

Answer: C,D

NEW QUESTION 25
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

• A. Workspace
• B. Workspace Ribbon
• C. Content Pane
• D. Global Ribbon
• E. Report Command

Answer: A

NEW QUESTION 26
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

• A. The Browser User Interface (BUI) workspace is not using the standard workspace.
• B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
• C. Check if the exported file was generated by a product version that is older than the existing product version.
• D. The hash value during import doesn't match the hash declared at the end of the rile.

Answer: A

NEW QUESTION 27
How many rows can be returned by a tabular query?

• A. 0
• B. 1
• C. Unlimited
• D. 2
• E. 3

Answer: B

NEW QUESTION 28
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

• A. Removing fields in the workspaces
• B. Creating multiple workspaces per business function and assigning to different profiles
• C. Utilizing workflows and splitting functionality into more than one workspace
• D. Placing objects on different tabs and splitting the loading across multiple tabs

Answer: B

NEW QUESTION 29
Which two statements are true about the Organization object in Service Cloud?

• A. It has a one-to-many relation with contacts.
• B. It has a one-to-one relation with contacts.
• C. It can be associated with incidents directly.
• D. It is required to create an incident.
• E. It is widely used in Business-to-Business scenarios.

Answer: A,E

NEW QUESTION 30
Which four types are used by incidents queues?

• A. Standard
• B. Round Robin (Logged In)
• C. Quick
• D. Advanced Routing
• E. Round Robin (All)
• F. FIFO
• G. LIFO

Answer: A,B,D,E

NEW QUESTION 31
How can you enable add-ins to run locally without uploading it to the server?

• A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
• B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
• C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
• D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

Answer: D

NEW QUESTION 32
Which four statements are true about incident rules?

• A. A catch-all rule has no impact on incident rules.
• B. A catch-all escalation action has no impact on incident rules.
• C. Incident rules should have one rule state.
• D. Incident rules should have a minimum of two rule states.
• E. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• F. All incident rules should have an action to transit from the initial state to another state.
• G. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

Answer: C,E,F,G

NEW QUESTION 33
Which three elements are available for workflow design on the Insert ribbon?

• A. Return
• B. Set Fields
• C. Decision
• D. Terminate
• E. Restart

Answer: C,D,E

NEW QUESTION 34
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

• A. Select the corresponding pull policy.
• B. Configure advanced routing.
• C. Enable the engagement engine.
• D. Select the Pull Chat check box in the chat profile.
• E. Select the Chat check box that is associated with an agent's staff account.

Answer: A,D

NEW QUESTION 35
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