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NEW QUESTION 20
A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?
- A. The User currency
- B. The Opportunity currency
- C. The Account currency
- D. The Corporate currency
Answer: A
NEW QUESTION 21
A case is created from a web form.
If no active assignment rules exist, who will be assigned ownership?
- A. Default Workflow User
- B. System Administrator
- C. Automated Case User
- D. Default Case Owner
Answer: D
NEW QUESTION 22
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics (e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? (Choose two.)
- A. Create a report filtering for the desired criteria and individuals subscribe to the report.
- B. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
- C. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: A,B
NEW QUESTION 23
Universal Containers tracks both customer issues and user issues.
A customer issue can be logged as:
new
working
closed
A user issue can be logged as:
new
waiting for reply
closed
What features should a System Administrator use to track both case types?
- A. Support Processes and Record Types
- B. Record Types and Page Layouts
- C. Process Builder and Page Layouts
- D. Automated Case Users and Workflows
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 24
Universal Containers has its sales representatives enter a new lead whenever they are prospecting a new customer. After qualifying the new lead, a new opportunity must be created to track the deal.
Which three actions should a consultant recommend to enforce data quality and accuracy? (Choose three.)
- A. Enable validation rules on the lead.
- B. Map custom lead fields to corresponding custom opportunity fields.
- C. Create an Apex trigger to perform data quality checks.
- D. Enable the lead conversion permission.
- E. Enable validation rules on the opportunity.
Answer: A,B,D
NEW QUESTION 25
Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
What feature meets this requirement?
- A. Case Escalation Rules
- B. Case Team Routing
- C. Assignment Rules
- D. Workflow Field Update
Answer: C
NEW QUESTION 26
What type of field do Administrators use when creating a junction object?
- A. Text area
- B. Look-up
- C. Master-detail
- D. Formula
Answer: C
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=relationships_manytomany.htm&type=5
NEW QUESTION 27
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)
- A. Number of currencies needed to support each sales territory.
- B. Distance between customer headquarters and their sales representatives
- C. Average number of customers managed by a sales representative.
- D. Attributes needed to segment and categorize customers.
Answer: A,D
NEW QUESTION 28
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record.
Which two actions should the system administrator take to meet these requirements? (Choose two.)
- A. Create a lookup relationship field on the survey object.
- B. Add the survey related list to the account page layout.
- C. Create a lookup relationship field on the account object.
- D. Add the account related list to the survey page layout.
Answer: A,B
NEW QUESTION 29
Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?
- A. Manually share the record with the public group.
- B. Add the public group to an opportunity queue.
- C. Add the public group to the opportunity team.
- D. Change the opportunity owner to the public group.
Answer: A
NEW QUESTION 30
Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?
- A. Converted amounts are based on exchange rates that use the current entry.
- B. Converted amounts are based on the historical exchange rate associated with the close date.
- C. Converted amounts are based on the exchange rates entered in the opportunity.
- D. Converted amounts are based on exchange rates that use the oldest entry.
Answer: B
NEW QUESTION 31
When custom fiscal year is enabled, which two statements apply? (Choose two.)
- A. The custom fiscal year setting cannot be disabled.
- B. The custom fiscal year must be defined manually.
- C. The defined custom fiscal year only affects forecasts.
- D. The custom fiscal year automatically updates product schedules.
Answer: A,B
NEW QUESTION 32
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? Choose two answers.
- A. Number of currencies needed to support each sales territory.
- B. Distance between customer headquarters and their sales representatives
- C. Average number of customers managed by a sales representative.
- D. Attributes needed to segment and categorize customers.
Answer: A,D
NEW QUESTION 33
A premier customer for Universal Containers needs access to confidential product roadmap information.
Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)
- A. Require the customer to enter a security token to download the content.
- B. Require the customer to enter a password to view the content.
- C. Remove access to content after a specified date.
- D. Require the recipient to log into Salesforce to access the content.
Answer: B,C
NEW QUESTION 34
Universal Containers wants to implement a website for a new product launch. The siteshould be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Salesforce Mobile Sites
- B. Customer Community
- C. LightningComponents
- D. Lightning Platform
Answer: B
NEW QUESTION 35
Which two actions can be completed with a workflow field update? (Choose two.)
- A. Select a formula field for a field update.
- B. Apply a specific value to a field.
- C. Change the record type of a record.
- D. Update the value of a field on a child object.
Answer: B,C
NEW QUESTION 36
Universal Containers has a private sharing model and wants the ability to share documents related to an opportunity, such as contracts and proposals, with the field sales team.
How can the documents be shard efficiently and securely?
- A. The documents should be uploaded to Salesforce Files and shared with the field sales organization.
- B. The documents should be uploaded to Salesforce Files from the opportunity record.
- C. The documents should be emailed to the sales team on the opportunity record.
- D. The documents should be uploaded to a library that is shared with the field sales organization.
Answer: A
NEW QUESTION 37
Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.
What is preventing the sales representative from accessing this information?
- A. The fields configured by Universal Container's administrator on the contact page layout are missing.
- B. The information shown is based on the sales representative's social connection with the contact.
- C. Universal Containers must install and APP Exchange package to access public profile information for its users.
- D. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
Answer: B
NEW QUESTION 38
Universal Containers' management wants to see forecast numbers by all sales representatives and by multiple product groups.
Which two actions should a consultant recommend to meet these requirements? (Choose two.)
- A. Build a forecast list view by product family group.
- B. Build a custom forecast report showing product groups.
- C. Implement Collaborative Forecasting with quota attainment.
- D. Implement Collaborative Forecasting with product family.
Answer: C,D
NEW QUESTION 39
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