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NEW QUESTION # 38
Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities?
(Choose two)
- A. Health Cloud
- B. Health Cloud Standard
- C. Health Cloud for Community
- D. Health Cloud Permission Set License
- E. Health Cloud Platform
Answer: A,E
NEW QUESTION # 39
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem orgoal.
Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)
- A. Timeline Tab
- B. Care Team
- C. Care Plan page
- D. Patient List
- E. Household Tab
Answer: B,C,D
NEW QUESTION # 40
Which industry data standard should a consultant consider when designing interoperability with electronic health record (EHR) sources with Health Cloud?
- A. Clinical Data Acquisition
- B. HL7 v1 Messaging
- C. Personal Health Record (PHR)
- D. FHIR R4
Answer: D
Explanation:
The FHIR R4 (Fast Healthcare Interoperability Resources) standard is the most suitable industry data standard for designing interoperability with Electronic Health Record (EHR) systems in Salesforce Health Cloud.
Why FHIR R4?
Widespread Adoption:
FHIR R4 is the industry standard for modern EHR systems, supported by regulatory bodies like the ONC (Office of the National Coordinator for Health IT).
Compatibility:
Salesforce Health Cloud's Clinical Data Model and FHIR-compliant APIs are built to align with FHIR R4 standards.
Data Interoperability:
Facilitates seamless exchange of clinical data (e.g., medications, conditions, and encounters) between Health Cloud and EHR systems.
Why Other Options Are Less Relevant:
A . Clinical Data Acquisition: A generic concept rather than a specific standard.
B . Personal Health Record (PHR): Focuses on patient-controlled data, not interoperability.
C . HL7 v1 Messaging: An outdated standard superseded by FHIR for modern systems.
Reference:
Salesforce FHIR Integration Guide
NEW QUESTION # 41
Administrators at Bloomington Caregivers track patients' doctor visits in Health Cloud. The administrators need to send all of their patients' visit information to their Enterprise Resource Planning (ERP) system for a weekly billing cycle.
Which integration pattern should a consultant recommend for this?
- A. Request and Reply with an Enterprise Service Bus (ESB) tool
- B. Nightly batch extract using an Extract, Transform, and Load (ETL) tool
- C. ERP system to call the FHIR Billing API in Health Cloud
- D. Fire and Forget with an Enterprise Service Bus (ESB) tool
Answer: B
Explanation:
The scenario is about sending patients' visit information from Health Cloud to an ERP system on a weekly billing cycle.
This is a scheduled, bulk-data transfer requirement (not real-time, not request/response).
The correct integration pattern here is a batch extract using an ETL tool.
ETL tools (like Informatica, Mulesoft, Talend) are best for handling scheduled bulk data movement between Salesforce and external systems, especially for billing cycles.
The process can be scheduled nightly/weekly to pull visit data and send it to the ERP system.
Why not the others?
A . Fire and Forget with ESB - Used for real-time event-driven messaging (e.g., when an event happens, send a message immediately). Not needed here since the requirement is weekly batch.
C . ERP system to call the FHIR Billing API in Health Cloud - This would make sense if the ERP were pulling billing records via FHIR APIs, but here the need is sending visit data from Salesforce → ERP in bulk.
D . Request and Reply with ESB - Used when an external system calls Salesforce and expects an immediate response. Not applicable for scheduled, large-scale billing exports.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Integration Guide:
"For billing, claims, or other periodic back-office processes, use a batch integration pattern with an ETL tool to extract large volumes of patient and encounter data from Salesforce on a scheduled basis." Salesforce Integration Patterns and Practices Salesforce Health Cloud Data Exchange
NEW QUESTION # 42
A Salesforce Admin wants to create tasks within a Care Plan that is related to a specific problem or goal. Which three different locations in the Health Cloud console can be used to create tasks related to a specific problem or goal within a Care Plan? (Choose three.)
- A. Timeline Tab
- B. Care Team
- C. Care Plan page
- D. Patient List
- E. Household Tab
Answer: B,C,D
NEW QUESTION # 43
A HC admin is configuring a 'Convert to Patient' process,utilizing the Lead to Individual Conversion Apex class. Which statements are true about the steps the admin can take?(choose 3)
- A. The Lead to Individual Conversion apex class will create a new Opportunity for the patient.
- B. Some Lead field mappings including Medical Record Number,Source SystemID can be handled automatically by HC.
- C. Duplicate checks on Medical Record Number,Source System and Source System ID can be handled automatically by HC
- D. The admin must configure all Lead field mappings including Medical Record Number,Source System and Source System ID.
- E. The custom Convert to Patient button should be added to the Lead list view.
Answer: B,C,D
Explanation:
The admin must configure all Lead field mappings including Medical Record Number, Source System and Source System ID (A), some Lead field mappings including Medical Record Number, Source System ID can be handled automatically by HC , and duplicate checks on Medical Record Number, Source System and Source System ID can be handled automatically by HC (E) are true statements about the steps the admin can take. The custom Convert to Patient button should be added to the Lead detail page, not the list view (B). The Lead to Individual Conversion apex class will not create a new Opportunity for the patient (D).
NEW QUESTION # 44
What is the latest FHIR model aligned to Health Cloud?
- A. V1
- B. V4
- C. V3
- D. V5
Answer: B
NEW QUESTION # 45
Which type of files can be uploaded as Consent Documents in secure folders of Health Cloud for a Care Program? (Choose two)
- A. Authorization consent forms
- B. Copy-protected PDF files
- C. Files that are smaller than 2 - Simple Application 5MB
- D. Opt out consent documents
- E. Password protected files
Answer: A,C
Explanation:
According to the Salesforce documentation1, consent documents are files that capture the enrollee's consent to participate in a care program. Consent documents can be uploaded as PDF, DOC, DOCX, or JPG files in secure folders of Health Cloud for a care program. The file size limit for consent documents is 2 MB1. Therefore, options C and D are correct. Option A is incorrect, because copy-protected PDF files cannot be uploaded as consent documents. Option B is incorrect, because opt out consent documents are not used to enroll in a care program, but to withdraw from it. Option E is incorrect, because password protected files cannot be uploaded as consent documents.
NEW QUESTION # 46
Bloomington Caregivers has decided to enable Integrated Care Management so that its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments?
- A. Add the Assessment component to the Patient page.
- B. Download and Install OmniStudio.
- C. Update sharing settings in Setup.
- D. Enable Discovery Framework in Setup.
- E. Enable users to view and complete Assessments.
Answer: A,D,E
Explanation:
The three steps that the administrator should take as part of the org setup to enable Assessments are enabling Discovery Framework in Setup, adding the Assessment component to the Patient page, and enabling users to view and complete Assessments. Discovery Framework is a feature that allows the administrator to create and manage assessments in Health Cloud. The Assessment component is a Lightning component that displays the assessments assigned to a patient on their record page. Enabling users to view and complete Assessments requires assigning them the appropriate permission sets and page layouts.
NEW QUESTION # 47
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?
Choose 3 answers
- A. Automated Document Checklist Item Creation
- B. Record Type Association
- C. Barcode Scanning
- D. Document Rotation
- E. eFax Connection
Answer: A,B,D
Explanation:
Step-by-Step
Health Cloud Intelligent Document Automation (IDA) Capabilities:
IDA automates processing of incoming documents (like insurance cards or clinical records).
Out-of-the-box features allow:
Document Rotation: For correcting the orientation of scanned/received documents.
Record Type Association: For matching documents to appropriate Salesforce record types (such as associating a document with a Patient or Encounter).
Automated Document Checklist Item Creation: Automatically creating checklist items for actions (e.g., missing forms or needed verifications).
Supported and Unsupported Features:
Barcode Scanning: Not an out-of-the-box feature of Health Cloud IDA (may require third-party solutions).
eFax Connection: While Health Cloud supports document management, direct eFax integration is not out-of-the-box.
Official Document Extracts:
From Salesforce Help:
"You can rotate, associate, and automate checklist items for documents received in Health Cloud using Intelligent Document Automation."
- Administer Health Cloud - Document Automation
Reference:
Intelligent Document Automation Overview
NEW QUESTION # 48
A payer is looking to track relevant information for its provider network.
Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider?
- A. Provider Education
- B. Healthcare Provider Specialty
- C. Practitioner Tier
- D. Healthcare Practitioner Facility
- E. Board Certification
Answer: B,C,D
NEW QUESTION # 49
How should a consultant recommend modeling a physician's locations of service, when the physician practices at multiple hospitals and clinics?
- A. Account Contact Relationship
- B. Healthcare Taxonomy
- C. Healthcare Practitioner Facility
- D. Healthcare Provider Relationship
Answer: C
Explanation:
The Healthcare Practitioner Facility object in Salesforce Health Cloud allows modeling of a physician's locations of service. It captures relationships between healthcare practitioners and the facilities (hospitals, clinics, etc.) where they practice.
Key Features of Healthcare Practitioner Facility:
Multiple Locations: Tracks all locations where a physician practices.
Relationships: Links practitioners to facilities, ensuring accurate mapping of service areas.
Operational Benefits: Facilitates scheduling, referrals, and care coordination by providing accurate location data.
Why Other Options Are Incorrect:
Healthcare Taxonomy: Used to classify healthcare providers based on specialties and services, not locations.
Healthcare Provider Relationship: Tracks relationships between healthcare organizations or facilities, not individual physician locations.
Account Contact Relationship: Provides a general relationship mapping but lacks the specificity required for modeling service locations.
Reference:
Health Cloud Data Model for Practitioners and Facilities
NEW QUESTION # 50
Which three types of customizations can be managed through the Health Cloud Admin app? (Choose three.)
- A. Patient CardConfigurations
- B. Permission Set Assignments
- C. Household Relationships
- D. Timeline View Configurations
- E. Cross Object Relationships
Answer: A,D,E
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 51
Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (choose three.
- A. Automatically import credit scores and income information into the patient record in Health cloud
- B. Track the influence of the social network of the patient on the patients' health outcomes
- C. Track determinants and barriers to care across their patient populations
- D. Plan interventions to help address the barriers to care within their patient populations
- E. Integrate service such as transportation and meal delivery into their patient care plans and programs.
Answer: C,D,E
Explanation:
According to the Salesforce website, The Social Determinants feature in Health Cloud helps providers perform the following activities:
Integrate services such as transportation and meal delivery into their patient care plans and programs. The Social Determinants feature allows providers to connect patients with community resources that can help them overcome nonclinical barriers to care, such as lack of transportation, food insecurity, or social isolation.
Track determinants and barriers to care across their patient populations. The Social Determinants feature allows providers to collect and analyze data on various social factors that affect patients' health outcomes, such as income, education, housing, or environment.
Plan interventions to help address the barriers to care within their patient populations. The Social Determinants feature allows providers to create and manage action plans that target specific social needs of patients and measure their impact on health indicators.
NEW QUESTION # 52
Which Data Model Leverages external objects to support the use Case?
- A. Care Observations
- B. Clinical Service Requests
- C. Claims
- D. Member Plan
Answer: C
Explanation:
Claims data model leverages external objects to support the use case of integrating claims data from external systems into Health Cloud. External objects are similar to custom objects, except that they map to data that's stored outside your Salesforce org1.
NEW QUESTION # 53
A customer that already has Service Cloud is onboarding a new business unit, which needs to use Health Cloud.
Which three organization-wide default settings should an administrator change to ensure the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI)?
Choose 3 answers
- A. Set Account and Contract to Private.
- B. Set related clinical objects to Controlled by Parent or Private.
- C. Set Health Details to Controlled by Parent or Private.
- D. Set Contact to Controlled by Parent.
- E. Set Person Accounts to Private,
Answer: B,C,E
Explanation:
When onboarding Health Cloud into an org that already uses Service Cloud, it's critical to properly configure Organization-Wide Defaults (OWD) to ensure that protected health information (PHI) remains restricted.
The correct settings are:
A . Set Person Accounts to Private
Patients are modeled as Person Accounts in Health Cloud.
Setting Person Accounts to Private ensures PHI isn't exposed to users outside the Health Cloud business unit.
B . Set related clinical objects to Controlled by Parent or Private
Clinical objects (e.g., Care Plans, Assessments, Referrals) often relate to patients.
Making them Controlled by Parent (Person Account) or Private ensures only authorized users can see PHI.
E . Set Health Details to Controlled by Parent or Private
Health Details contain sensitive clinical data.
Must be restricted at the OWD level to prevent exposure to non-Health Cloud users.
Why not the others?
C . Set Account and Contract to Private
Regular business Accounts/Contracts are part of Service Cloud, not typically where PHI resides. Restricting them isn't required for PHI protection.
D . Set Contact to Controlled by Parent
Contacts in Health Cloud are often caregivers or providers, not patients (who are Person Accounts).
PHI protection centers around Person Accounts + Clinical Objects + Health Details, not Contacts.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Security and Sharing Guide:
"For HIPAA and other PHI compliance, set Person Accounts and Health Cloud clinical objects to Private or Controlled by Parent."
"Ensure Health Details are not exposed via default sharing."
NEW QUESTION # 54
Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?
- A. Data visualization and analytics
- B. Real-time monitoring and alerts
- C. User authentication and access control
- D. Social media integration
Answer: C
Explanation:
Salesforce Health Cloud includes several features to ensure compliance with regulations like the Health Insurance Portability and Accountability Act (HIPAA). Among these, user authentication and access control is a key feature that safeguards protected health information (PHI) by controlling and restricting access based on user roles, permissions, and organizational policies.
Why User Authentication and Access Control is Key for HIPAA Compliance:
Role-Based Access Control (RBAC):
Salesforce allows administrators to define and manage access through role hierarchies and sharing rules. Only authorized users can view, edit, or process sensitive health data.
Shield Platform Encryption:
Salesforce Shield provides encryption capabilities for PHI. It ensures data remains secure at rest and during transit, an essential requirement of HIPAA.
Audit Trails and Field Tracking:
Salesforce Health Cloud tracks changes to sensitive data fields, offering detailed logs for auditing purposes.
Two-Factor Authentication (2FA):
2FA ensures only authenticated users access the system, adding an extra layer of security to sensitive health information.
Compliance Policies:
Salesforce's built-in compliance tools, like health data masking and logging, align with HIPAA requirements.
Why Other Options Are Incorrect:
A . Data visualization and analytics:
While important for decision-making, this feature does not directly address HIPAA compliance as it focuses on operational insights rather than security.
B . Social media integration:
Social media features are unrelated to HIPAA compliance and could pose risks if improperly managed.
D . Real-time monitoring and alerts:
While useful for operational efficiency, this feature is not specifically tied to compliance with HIPAA's privacy and security rules.
Reference:
Salesforce Security Guide
Shield Platform Encryption Guide
Administer Health Cloud
NEW QUESTION # 55
A MedTech customer is looking to track surgical case visits for reps to sell their product leveraging Intelligent Sales.
Which object should a consultant configure to track this visit type?
- A. Action Plan
- B. Work Type
- C. Visit
- D. Location
Answer: C
Explanation:
A visit is an object that represents a field rep's trip to a retail store or a customer location to perform certain tasks, such as selling products, conducting surveys, or taking orders1. A visit can be created from a work type, which is a template that defines the key parameters and skill requirements for the visit2. A visit can also be associated with a location, which is an object that stores the address and geolocation of a place where a visit can occur3.
A consultant should configure the visit object to track the surgical case visits for reps to sell their product leveraging Intelligent Sales. This way, the reps can use the Intelligent Sales app to create and manage their visits, view their assigned tasks, scan products, and capture signatures4. The consultant can also use work types to standardize the duration, preparation, and wrap-up time for each visit type, and use locations to specify the service territories where the visits can take place.
Reference:
1: Visit - Salesforce 2: WorkType | Field Service Developer Guide | Salesforce Developers
NEW QUESTION # 56
When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?
- A. Contacts
- B. Sourcesytem identifier
- C. Identifier
- D. Account
Answer: C
NEW QUESTION # 57
A consultant is implementing Identity Verificationfor their customer'scustomer service representatives and needs to add a new search parameter.
Which record should the consultant configure to accomplish this?
- A. Identity Verification Parameter Item
- B. Identity Verification Process Detail
- C. Verification Search Feature
- D. Linked Identity Search Detail
Answer: B
NEW QUESTION # 58
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