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BCS Practitioner Certificate in Business Analysis Practice (BAP18) is a highly respected certification that confirms a candidate’s expertise in business analysis. BAP18 exam covers a wide range of topics and tests the candidate’s knowledge of key concepts and principles, as well as their ability to apply these concepts in practical situations. Passing the BAP18 exam is a significant achievement that can open up many career opportunities for business analysts.
BCS BAP18 certification exam tests candidates on their understanding of the key principles, techniques, and tools used in business analysis. BAP18 exam covers a wide range of topics, including business analysis practices, requirements engineering, stakeholder analysis, business process modeling, and solution evaluation. Candidates who pass the BCS BAP18 exam are equipped with the knowledge and skills needed to analyze business problems, identify opportunities for improvement, and develop effective solutions.
NEW QUESTION # 13
George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are nostalgic for these older recording media. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age group are particularly enthusiastic about vinyl records. She believes that marketing is one of their internal strengths and should remain in house Which specific areas of CATWOE are they considering?
- A. Transformation and Environment
- B. Customer and Owner.
- C. Actor and Transformation
- D. Customer and Actor
Answer: D
Explanation:
Explanation
CATWOE is an acronym for the six elements that make up a system: Customers, Actors, Transformation, Weltanschauung (or Worldview), Owners, and Environment. In this case, George and Laura are considering the Customer and Actor elements, as they are discussing who the company should target (the Customer element) and who should be responsible for the marketing activity (the Actor element).
NEW QUESTION # 14
A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally measured profit through its gross profit margin, however, it now wishes to measure It through it Return on Capital Employed (ROCE).
The following activities are on the consensus Business Activity Model (BAM) a) Take control action b) Monitor performance targets c) Define performance targets.
d) Define target customers
Which of these would the event 'amend KPI' affect?
- A. c only.
- B. b, c and d.
- C. a. b and d.
- D. a only.
Answer: B
NEW QUESTION # 15
Part of the management summary of a business case is detailed below:
The key recommendation is that we proceed with the preferred option, a new process and a new IT system. We feel that this option is feasible. although we recognise there Is a risk of lower staff productivity while the new system Is being established ' Which category of costs or benefits has been described?
- A. Intangible benefits.
- B. Intangible costs
- C. Tangible benefits
- D. Tangible costs.
Answer: B
Explanation:
Explanation
The extract describes intangible costs. The costs mentioned in the extract are the potential lower staff productivity while the new system is being established, which are intangible costs
NEW QUESTION # 16
EcoBags is a company that designs and makes eco-friendly shopping bags foe various clients An Internal analysis of the business has revealed the following information about the company.
a) Recent investment in new machinery will enable the company to continue its innovation programme b) Feedback from customers and an Increase in sales suggests that Leo Bugs is recognised as a quality brand c) The number of staff currently employed in the company is sufficient to meet expected future growth d) The ability of EcoBags to respond quickly to new market demands has earned it an innovation award.
e) The company has significant retained profits, which will help fund the innovation programme.
Which of these would be considered as 'tangible' resources in a resource audit?
- A. a, c and e.
- B. c, d, and e
- C. a, b and d.
- D. b, c, and e.
Answer: A
Explanation:
Explanation
a) Recent investment in new machinery - This represents a physical asset that can be quantified and measured.
c) The number of staff currently employed in the company - This represents the human resource available to the company.
e) The company has significant retained profits - This represents the financial resources available to the company.
Tangible resources in a resource audit refer to physical assets such as machinery, staff, and retained profits.
The recent investment in new machinery, the number of staff currently employed, and the significant retained profits are all tangible resources.
NEW QUESTION # 17
A business case features a management summary, from which the below extract is taken:
'The new approach will incur significant investment in terms of software licenses and annual maintenance fees, which will not be negotiable until year four of the proposal. We will research competing suppliers in the marketplace at end of year three, the supplier will, therefore, be likely to otter a reduced price for year five and beyond. However, we are convinced that the selected option is the right one. It will give us a competitive edge as a result of improved management information, in addition to the boost it will give to our image with our established customers." Which categories of costs and benefits are described in this extract*?
- A. Intangible benefits, intangible costs
- B. Intangible costs, tangible benefits
- C. Tangible benefits, intangible costs
- D. Tangible costs, intangible benefits.
Answer: B
Explanation:
Explanation
The extract describes both tangible costs and intangible benefits. The costs mentioned in the extract are the software licenses and annual maintenance fees, which are tangible costs. The benefits mentioned in the extract are the improved management information and the boost to the company's image with its customers, which are intangible benefits. Therefore, the correct answer is D: Intangible costs, tangible benefits.
NEW QUESTION # 18
Bessant Co.manufactures and sells clothing. The company is every profitable and the IT director would like to invest some of these profits into improving the technical infrastructure of the company, which would help the organic growth of the company. However, the finance director would like to use the profits to acquire one of its competitors.
Shelly is the business analyst on this project and she recognises that the IT and finance director do not agree on the future direction of the business. Once prefers organic growth and the other, growth by acquisition.
What technique COULD Shelly use to improve her understating ot these two different perspectives?
- A. The power/ interest grid
- B. CATWOE.
- C. SWOT analysis
- D. POPIT model.
Answer: D
NEW QUESTION # 19
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. b. c and d.
- B. c. d and e
- C. a. c and e.
- D. a, b and e.
Answer: D
NEW QUESTION # 20
- A. Business process model
- B. Mind map
- C. Girby, to a client called MetalCor, a manufacture of component for washing machines and fridge freezers. The management team of MetalCor need some help in understanding the problems they are experiencing with their production line. Recently. Reproduction has dipped to a record low and more parts are being return as fully.
Production line staff blame each other and the more staff Girby speaker to, the more issue she identifies. She having difficulty keeping track of the arising themes and how they relate to each other.
Which of the following would enable Girby to model the arising themes and how they relate to each other? - D. Business activity model
- E. Rich picture.
Answer: E
NEW QUESTION # 21
An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) -customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.
In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.
Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?
- A. Deliver customer service.
- B. Monitor customer satisfaction.
- C. Agree performance objective.
- D. Define customer satisfaction.
Answer: B
Explanation:
Explanation
The activity that will establish whether the KPI and its associated performance objective is being achieved is
"Monitor customer satisfaction". This activity involves monitoring the customer satisfaction survey results in order to track the performance of the KPI and ensure that the performance objective is being met.
NEW QUESTION # 22
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
- A. Learning and growth
- B. Financial
- C. Customer.
- D. Internal business process.
Answer: A
Explanation:
Explanation
This area focuses on improving the organization's capabilities through investments in employee training and development, technology, and organizational development. It is important to ensure that the organization is making investments in these areas to ensure long-term growth and success.
NEW QUESTION # 23
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:
* The time to deliver orders for products
* Consumer satisfaction with products.
* Wastage in product production.
* The qualifications of production employees
Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?
- A. Financial
- B. Learning and growth
- C. Customer.
- D. Internal business process.
Answer: D
NEW QUESTION # 24
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
- A. To assess how tar the organisation's current activities support the desired situation
- B. To identify how the organisation should structure itself to support the desired situation
- C. To determine which activities in the desired situation are not financially feasible
- D. To establish which stakeholder views will not be reflected in the desired situation
Answer: C
NEW QUESTION # 25
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. External constraint.
- B. Internal policy.
- C. External requirement.
- D. Internal processed
Answer: D
NEW QUESTION # 26
It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed.
The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings.
position on the power/interest grid does the head of IT services currently occupy?
- A. Low power and influence but high interest.
- B. High power or influence and high interest
- C. Some power and influence and some interest
- D. High power or influence but low interest
Answer: B
Explanation:
Explanation
The head of IT services currently occupies a position of high power or influence but low interest on the power/interest grid. They have been involved in the initial project start-up interviews but have not been invited to any of the project meetings, indicating that they may not have a large amount of interest or involvement inthe project. However, because they are the head of IT services, they will still have a large amount of power and influence over the project.
NEW QUESTION # 27
A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect.
Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.
Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?
- A. Keep on side; Constant active management
- B. Ignore; Constant active management
- C. Keep watch; Constant active management
- D. Ignore; Keep informed.
Answer: A
Explanation:
Explanation
The appropriate sets of stakeholder management strategies for Harvey when the project started were "Keep On Side" and "Constant Active Management". Now that his role has changed, the strategies should be "Keep On Side" and "Keep Informed". Keeping on side means maintaining a positive relationship with all stakeholders and keeping them informed about the project's progress. Constant active management involves working to ensure that all stakeholders are properly engaged in the project, and that their needs and concerns are addressed. Keeping informed means regularly sharing project updates and progress with stakeholders, so that they understand the project's progress and can provide feedback if needed.
NEW QUESTION # 28
A company produces kitchens to order. Customers specify the design of the kitchen by using a computer-aided design tool, provided on the company's website. The tool allows customers to select products, such as cabinets and cookers, and place them into a floor plan of the kitchen that they have specified.
Once the customer confirms the design, an order is placed and the customer is given a planned installation date for the kitchen. The company orders the raw materials for the kitchen and the kitchen is built by its skilled carpenters The customer can track the progress of the build on the Internet. If the kitchen Is likely to be delivered later than originally promised, a control action is taken to bring it back on schedule A Business Activity Model (BAM) developed for the company has 'sell bespoke kitchens' as its doing activity.
Which of the following activities would be directly linked by a logical dependency arrow to or from this doing activity?
- A. Define carpentry skills
- B. Track build
- C. Determine range of products.
- D. Take control action
Answer: B
Explanation:
Explanation
The activity directly linked by a logical dependency arrow to the doing activity of "sell bespoke kitchens" is
"Track build". Tracking the build is necessary in order to ensure that the kitchen is delivered on time and that any issues that arise during the build can be addressed quickly.
NEW QUESTION # 29
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BCS Practitioner Certificate in Business Analysis Practice 2018 (BCS BAP18) is a professional certification exam that is designed to test the knowledge, skills and competencies of business analysts in their role as practitioners. BAP18 exam is part of the certification program offered by the British Computer Society (BCS) and is recognized worldwide as a benchmark for excellence in business analysis.
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