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Salesforce Certified Administrator Exam is a certification program for individuals who want to validate their skills in managing and configuring Salesforce. Salesforce-Certified-Administrator exam is designed to test the knowledge of professionals who work with Salesforce on a daily basis, and it covers a wide range of topics such as security, data management, user management, and automation. Passing Salesforce-Certified-Administrator exam is a great way to demonstrate your expertise in Salesforce administration and stand out from other candidates in the job market.
NEW QUESTION # 123
What are three characteristics of a master-detail relationship?
Choose 3 answers
- A. The owner field on the detail records is the owner of the master record.
- B. Roll-up summaries are supported in master-detail relationships.
- C. The master object can be a standard or custom object.
- D. Permissions for the detail record are set independently of the master.
- E. Each object can have up to five master-detail relationships.
Answer: A,B,C
NEW QUESTION # 124
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
- A. Set the default external access to private.
- B. Define a criteria-based sharing rules.
- C. Uncheck grant access using Hierarchies.
- D. Configure an owner-based sharing rules.
Answer: B
NEW QUESTION # 125
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
- A. Case Dashboard Refreshes.
- B. Case Escalation Rules.
- C. Case Assignment Rules.
- D. Case Scheduled Reports.
Answer: B
Explanation:
Explanation
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 126
Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?
- A. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
- B. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
- C. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
- D. Make the Account Revenue field required on the page layout.
Answer: C
Explanation:
Explanation
A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5
NEW QUESTION # 127
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers
- A. workflow Rule
- B. Outbound Message
- C. process builder
- D. Field Update
Answer: C,D
Explanation:
Explanation
Process builder can be used to create a record-triggered flow that executes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.
References: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5
NEW QUESTION # 128
Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Update the active Lead Assignment Rules.
- B. Create a separate Lead Lightning App.
- C. Set up Web-to-Lead for the interns' use.
- D. Define a record type and assign it to the interns.
Answer: D
Explanation:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type when creating leads, and distinguish them from other leads based on record type. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification. Setting up Web-to-Lead formwill not work if the interns are entering leads manually in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 129
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
- A. Map Custom Lead Fields
- B. Campaign Hierarchy.
- C. Campaign Influence
- D. List Email Activities
Answer: C
Explanation:
Explanation
Campaign influence is a feature that allows users to track how campaigns have influenced opportunities and measure the return on investment (ROI) of marketing efforts. Users can see which campaigns have influenced an opportunity on the related list and assign different attribution models to calculate the campaign influence.
References: https://help.salesforce.com/s/articleView?id=sf.campaigns_influence.htm&type=5
NEW QUESTION # 130
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
- A. Formula Field
- B. Assignment Rule
- C. Case Escalation Rule
- D. Omni-Channel Supervisor
Answer: C
NEW QUESTION # 131
New leads need be routed to the correct Sales person based on the lead address.
- A. Use lead assignment rule
- B. Assign with an escalation rule
- C. Configure validation rule
- D. Create a formula field
Answer: A
Explanation:
Explanation
Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5
NEW QUESTION # 132
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options
- A. Default Language
- B. Password Policy
- C. Currency Locale
- D. Login Hours
Answer: A,C
Explanation:
Explanation
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines howcurrency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5https://help.salesforce.
NEW QUESTION # 133
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?
- A. Big Deal Alerts
- B. Key Deals
- C. Performance chart.
- D. Activity Timeline.
Answer: A
Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are afeature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to arecord, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals.
References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5
NEW QUESTION # 134
Dreamhouse Reality just announced its new home concierge offering. This product is unlike anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?
- A. Create a new sales process.
- B. Create a new approval process.
- C. Create a new Opportunity product.
- D. Create a quick action.
Answer: A
NEW QUESTION # 135
Universal container has a contact Lightning record Page with a component that shows LinkedIn dat a. The sales team would like to only show this component to sales users when they are on their mobile phones.
Choose 2 Answers.
- A. Filter the component visibility with User > Role > Name = Sales User.
- B. Filter the component visibility with User > Profile > name = sales User.
- C. Filter the component visibility with view = Mobile/Tablet.
- D. Filter the component visibility with Form Factor = phone
Answer: C,D
NEW QUESTION # 136
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
- A. Change the Case Priority.
- B. Re-open the Case.
- C. Re-assign the Case.
- D. Send email notifications.
Answer: C,D
Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.
References:https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 137
Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal.
What feature should the administrator use to meet this requirement?
- A. List Views
- B. Queues
- C. Stages
- D. Splits
Answer: D
Explanation:
Explanation
Splits is a feature that should be used to meet this requirement. Splits allows users to assign credit to opportunity team members based on the level of effort contributed by each person toward each deal. Users can create different types of splits, such as revenue or overlay splits, and specify the percentage or amount of credit for each team member. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_splits_overview.htm&type=5
NEW QUESTION # 138
Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?
- A. Record Type
- B. Picklist value sets
- C. Fields and relationships
- D. Related lookup filters
Answer: A
NEW QUESTION # 139
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in usingthe branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?
- A. Set the login policy to require login from https://nto.my.salesforce.com
- B. Set the login policy to prevent login from https://login.salesforce.com
- C. Setthe Redirect policy to Do Not redirect.
- D. Set the redirect policy to Redirect with a warning to the same page within the domain.
Answer: D
Explanation:
Explanation
To make sure that all of the Salesforce users log in using the branded login URL after deploying my domain, and give them a grace period for updating their bookmarks, the administrator should set the Redirect policy to Redirect with a warning to the same page within the domain. This will redirectusers who try to log in from
https://login.salesforce.com or another domain to https://nto.my.salesforce.com, and show them a warning message that they need to update their bookmarks. Setting the Login policy or preventing login from
https://login.salesforce.com will not redirect users or give them a warning. Filtering with Form Factor will not affect login URL.
References:https://help.salesforce.com/s/articleView?id=sf.domain_mgmt_redirect.htm&type=5
NEW QUESTION # 140
The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?
- A. Check the attempted logins by running the setup audit trail.
- B. Pull the password history to ensure the password policy was followed.
- C. Review the login history for the user.
- D. Reset the security token for the profile.
Answer: C
NEW QUESTION # 141
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
- A. Require use of Password Manager App
- B. Prohibited password values
- C. Password complexity requirements
- D. Maximum invalid login attempts
- E. Number of days until expiration
Answer: C,D,E
Explanation:
Explanation
Maximum invalid login attempts, password complexity requirements, and number of days until expiration are three password policies that an administrator can configure to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Maximum invalid login attempts determines how many times a user can enter an incorrect password before being locked out of Salesforce. Password complexity requirements determine how complex a user's password must be based on criteria such as length, case sensitivity, alphanumeric characters, etc. Number of days until expiration determines how often users must change their passwords. References:
https://help.salesforce.com/s/articleView?id=sf.security_password_policies.htm&type=5
NEW QUESTION # 142
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
- A. Text variable
- B. Boolean variable
- C. Record variable
- D. ID variable
Answer: D
Explanation:
Explanation
An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5
NEW QUESTION # 143
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