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C_C4H520_02 Exam Certification Details:
| Exam: | 80 questions |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Duration: | 180 mins |
| Languages: | English |
| Cut Score: | 61% |
| Level: | Associate |
NEW QUESTION 14
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Business Partner
- B. Activity
- C. Service Contract
- D. Equipment
- E. Service Call
Answer: A,C,D
NEW QUESTION 15
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Monitor the Execution Stage
- B. Record the Progress of the Incident
- C. Scan a QR Code
- D. Assign parts to the incident
- E. Record the incident via the website
Answer: A,C,E
NEW QUESTION 16
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management company
- B. SAP Field Service management Account Service
- C. SAP Field Service Management Crowd Service
- D. SAP Field service management Customer Self-Service
Answer: C
NEW QUESTION 17
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Choose Data update option
- B. Export
- C. Enable data validation
- D. Generate sample upload file
Answer: A,D
NEW QUESTION 18
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Quotation
- B. Efforts
- C. Expenses
- D. Mileage
- E. Worktime
Answer: B,C,D
NEW QUESTION 19
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.
- A. Set Status to technically complete
- B. Approve EMME
- C. Set Status to Finished
Answer: A,B
NEW QUESTION 20
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Revoke
- B. Request Change
- C. Send again
- D. Request New Entry
Answer: B
NEW QUESTION 21
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Moment
- B. Create Item and assign it
- C. Setup Business rule
- D. Create Moment set
- E. Create and assign QR code
Answer: A,D,E
NEW QUESTION 22
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Business Partner
- B. Priority
- C. Contact
- D. Equipment
Answer: A
NEW QUESTION 23
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Create Equipment
- B. Send as E-mail
- C. Edit Business Partner
- D. Add Smartform
- E. Create Effort
Answer: A,D,E
NEW QUESTION 24
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Images
- B. Output Templates
- C. Style Files
- D. Translation Files
- E. Integration files
Answer: A,C,D
NEW QUESTION 25
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Activity
- B. Mileage
- C. Worktime
- D. Expense
Answer: B,D
NEW QUESTION 26
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.
- A. Pending
- B. Declined
- C. Accepted
- D. Approved
- E. Revoked
Answer: A,B,D
NEW QUESTION 27
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Business Partner not created
- B. Equipment broken
- C. Item overdue
- D. Moment-Set is not created / configured
Answer: D
NEW QUESTION 28
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. In Dispatching
- B. In planning
- C. Closed
- D. In execution
Answer: D
NEW QUESTION 29
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Is used to book material in advance for a technician
- B. Reserve parts for service call reporting
- C. Organization of parts for a particular activity and reservation of stock
- D. Enabling stock integration with ERP for standalone scenarios
Answer: A,C
NEW QUESTION 30
Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.
- A. Create Object
- B. Delete Object
- C. Build Query
- D. Create Reqirement
- E. Delete Report
Answer: A,B,E
NEW QUESTION 31
What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.
- A. Full Backup protection of Customer data
- B. SSL-Secured communication
- C. Oauth Token for Login free access
- D. Advanced perimeter security
Answer: B,C
NEW QUESTION 32
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign permissions to user groups
- B. Assign User groups to users
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 33
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.
- A. Deactivate Other versions
- B. Export other versions
- C. Reactivate other versions
- D. Delete other versions
Answer: A,D
NEW QUESTION 34
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Service Engineer
- B. BackOffice Administrator
- C. Field Coordinator
- D. End Customer
Answer: B
NEW QUESTION 35
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Series, Status, Text Input
- B. Picker, Status , Series , Number Input
- C. Picker, Formula, Series, Status
- D. Picker, Description, Series, Status
- E. Status, Series, Attachment, Text Input
Answer: A,B,E
NEW QUESTION 36
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Maintain Session Configuration
- B. Perform System Monitoring
- C. Edit Smartform Templates
- D. Define Service workflows
Answer: A,D
NEW QUESTION 37
The Dispatcher drags and drops a service call onto technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on mobile app?
Choose the correct answer.
- A. The Dispatcher must release the assignment
- B. The technician must release the assignment
- C. The Dispatcher must approve the assignment
- D. The technician must approve the assignment
Answer: A
NEW QUESTION 38
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