[Q66-Q84] Accurate & Verified 2024 New CIS-ITSM Answers As Experienced in the Actual Test!

Accurate & Verified 2024 New CIS-ITSM Answers As Experienced in the Actual Test!

CIS-ITSM Certification Sample Questions certification Exam

ServiceNow CIS-ITSM Exam Syllabus Topics:

ServiceNow CIS-ITSM exam is a comprehensive test that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog management, and service level management. CIS-ITSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. To pass the exam, candidates must score a minimum of 70%.

NEW QUESTION # 66
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces?
(Choose four.)

• A. IP Address
• B. Container Start
• C. Label
• D. Lookup Select Box
• E. HTML
• F. UI Page

Answer: B,C,E,F

NEW QUESTION # 67
What is KCS (Knowledge Centered Services)?

• A. A documented methodology to provide a set of best practices for creating and maintaining knowledge
• B. An application that helps agents and managers to create cases from Knowledge articles
• C. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
• D. A dashboard with specific visualization of the different knowledge bases and categories

Answer: A

NEW QUESTION # 68
A developer is trying to access org data from within a test class.
Which sObject type requires the test class to have the (seeAllData=true) annotation?

• A. User
• B. Profile
• C. Report
• D. RecordType

Answer: B

NEW QUESTION # 69
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

• A. The auto-closure feature will run based on the updated date.
• B. The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.
• C. The auto-closure feature will be disabled.
• D. The auto-closure feature will run based on the resolution date.

Answer: A

NEW QUESTION # 70
Under which circumstances can a user with the itil role create a Problem record from an Incident record?

• A. When there is not already an existing Problem associated with the Incident
• B. When the Incident is not Closed and when there is not already an existing Problem associated with the Incident
• C. When the Incident is not Closed
• D. An itil user can create a Problem record from an Incident at any time

Answer: B

NEW QUESTION # 71
By which of the following CMDB aids ITSM processes. (Choose three.)

• A. Identify the preferences of the requester user based on profile data.
• B. Automatically repair affected configuration items.
• C. Identifying potential upstream or downstream impacts.
• D. Associating configuration items to incidents, problems or change records.
• E. Identify the affected applications which helps in prioritization.

Answer: C,D,E

NEW QUESTION # 72
Best Practices for using service catalog categories include _____________.

• A. Organize Categories in a way that your audience will understand.
• B. Create as few Categories as possible.
• C. Create many unique Categories to help organize your Catalog.
• D. Use technical language that fulfillers will understand.

Answer: A

Explanation:

NEW QUESTION # 73
Itil users don't have permission to move problems through their life cycles.

• A. False
• B. True

Answer: B

NEW QUESTION # 74
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

• A. Complete RCA
• B. Document a Known error
• C. Complete Investigation
• D. Document Five Whys
• E. Publish Workaround

Answer: E

NEW QUESTION # 75
Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.

• A. CI Dependency
• B. CI Attribute
• C. Related List
• D. Relationship Type

Answer: A

NEW QUESTION # 76
Incident management includes limited functionality for what advanced reporting capability?

• A. Analytics Dashboards
• B. KPl Reports
• C. Machine Learning Metrics
• D. Performance Analytics

Answer: D

NEW QUESTION # 77
In Problem Management, when using the Communicate Fix related link, which of the following conditions must be met for the fix to be communicated? (Choose three.)

• A. Problem has an associated change request.
• B. Incident is in a State of On Hold with an On Hold Reason of Awaiting Problem.
• C. The Fix notes field is populated.
• D. Problem is in a state of Fix in Progress.
• E. Incident is associated with the problem record.

Answer: A,C,E

Explanation:
Explanation

NEW QUESTION # 78
In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)

• A. On Hold
• B. Canceled
• C. New
• D. Open
• E. Awaiting Info

Answer: A,B,C

Explanation:
Explanation
In the baseline instance, the instant states are: New, In Progress, Resolved, Closed, On Hold, Canceled.

NEW QUESTION # 79
Which module can you use to see a list of search keywords used to search for articles in knowledge base?

• A. Knowledge > Administration > Search
• B. Knowledge > Administration > Search Log
• C. Knowledge > Administration > Keywords
• D. Knowledge > Administration > Search History

Answer: B

NEW QUESTION # 80
As of Orlando, this plugin is now active by default to support the Service Catalog.

• A. Flow Editor support
  (com.glideapp.servicecatalog.flow_editor)
• B. Flow Designer support
  (com.glideapp.servicecatalog.flow_designer)
• C. Process Designer support
  (com.glideapp.servicecatalog.processdesign_editor)
• D. Workflow Editor support
  (com.glideapp.servicecatalog.workflow_editor)

Answer: B

NEW QUESTION # 81
What are the most common ways to create problems? (Choose two.)

• A. Using the Create Problem Virtual Agent Conversation.
• B. Using a third-party integration.
• C. Manually using the Problems related list on a change.
• D. Manually using the Create New module.
• E. Using the Create Problem UI action on an incident.

Answer: D,E

NEW QUESTION # 82
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?

• A. Create an individual dashboard for each sales representative with opportunity, account, and case components.
• B. Create a dynamic dashboard and add filters for opportunities, accounts, and cases.
• C. Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission.
• D. Create a dashboard and add filters for users, opportunities, accounts, and cases.

Answer: C

NEW QUESTION # 83
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)

• A. IP Address
• B. Container Start
• C. Label
• D. Lookup Select Box
• E. HTML
• F. UI Page

Answer: B,C,E,F

Explanation:
Explanation/Reference:

NEW QUESTION # 84
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The CIS-ITSM certification is highly valued in the IT industry, as it demonstrates an individual's expertise in managing IT Service Management processes using ServiceNow. It is an ideal certification for IT professionals who are responsible for implementing and managing IT Service Management processes in their organizations. Certified Implementation Specialist - IT Service Management certification provides a deep understanding of ServiceNow's ITSM capabilities, which can help organizations improve their service delivery and streamline their IT operations. It also enhances an individual's career prospects, as it is recognized globally and is highly respected by employers.

Certification Topics of CIS-ITSM Exam PDF Recently Updated Questions: https://www.free4torrent.com/CIS-ITSM-braindumps-torrent.html

CIS-ITSM Exam Prep Guide: Prep guide for the CIS-ITSM Exam: https://drive.google.com/open?id=18uggH_Yg2OeJ9xc3_zRl5eP4dhb-F7k1