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NEW QUESTION # 34
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Contact.
- B. Add the Resource as a Preferred Resource on the Work Order.
- C. Add the Resource as a Preferred Resource on the Asset.
- D. Add the Resource as a Required Resource on the Account.
Answer: D
NEW QUESTION # 35
Northern Trail Outfitters needs to secure an integration with an external Microsoft Azure API Gateway.
What integration security mechanism should be employed?
- A. Configure mutual server authentication with two-way SSL using CA issued certificates.
- B. Implement Salesforce Shield with Encryption at Rest and generate a tenant secret.
- C. Use an API only user profile and implement use an external identity provider with federated API access.
- D. Configure a connected app with an authorization endpoint of the API gateway and configure OAuth settings.
Answer: A
NEW QUESTION # 36
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers
- A. Products Consumed on Work Order Line Items
- B. Products Consumed on Work Orders
- C. Service Appointment inventory
- D. Work Order inventory
Answer: A,B
Explanation:
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.
NEW QUESTION # 37
Northern Trail Outfitters is using Journey Builder to send emails to loyalty members based on recent activity. They anticipate that approximately half of their contacts will meet the entry criteria for their Journey.
How should they configure their entry source'
- A. Use a Data Extension Entry Source with an applied filter based on recent member activity.
- B. Use a Contact Data Entry Source to segment the data configured in Attribute Groups in Contact Builder.
- C. Use a Query Activity in Automation Studio to create a segment before entering the journey.
- D. Use an Import Activity in Automation studio to filter the data as a Data Extension Entry Source.
Answer: C
NEW QUESTION # 38
A customer Is starting a new children's fashion brand and wants to use a dedicated business unit within their existing Enterprise 2.0 account. They anticipate many of their current Enterprise contacts will subscribe to the children's brand, however, they want to separate subscriber opt-outs of the Enterprise and children's brands. The customer has minimal technical resources available for implementation and support.
What should a consultant recommend to meet these criteria?
- A. Create attributes for each child business unit in "Profile Management' to record unsubscribes
- B. Select "Use separate 'Subscription Center' for this business unit" in Settings
- C. Create a Business Unit Filter in 'All Subscribers' List to record unsubscribes
- D. A Select "Subscribers will be unsubscribed from this business unit only" in Settings
Answer: D
NEW QUESTION # 39
A customer is migrating from an old legacy system to Salesforce. As part of the modernization effort, they would like to integrate al existing systems that currently work with their legacy application with Salesforce.
Which three constraints and pain-points should an integration architect consider when choosing the integration pattern/mechanism?
Choose 3 answers
- A. Reporting and usability requirements
- B. System types - APIs, File systems, Email
- C. Multi-language and multi-currency requirement
- D. Data Volume and Processing volume
- E. Error handling mechanisms
Answer: B,D,E
NEW QUESTION # 40
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- B. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- C. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- D. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
Answer: A
NEW QUESTION # 41
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
- A. AppCreate Products and Price Book Entries.
- B. Apply Promotion to the Work Order.
- C. Apply Price Book to the Work Order.
- D. Create Work Order Line Items with Products.
- E. Create Account-wide Discounts.
Answer: A,C,D
NEW QUESTION # 42
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- B. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
- C. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
- D. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
Answer: B
NEW QUESTION # 43
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
- A. Create the Service Territory Location as a Service Territory lookup field.
- B. Create the Service Territory Location as a Location lookup field.
- C. Add the Service Territory Location Related List on the Service Territory page layout.
- D. Add the Service Territory Location Related List on the Location page layout.
Answer: C,D
NEW QUESTION # 44
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Leverage the Match Skills Work Rule when scheduling appointments.
- B. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
- C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- D. Leverage the Match Skills Scheduling Policy when scheduling appointments.
Answer: A,B
Explanation:
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 45
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?
- A. Each account will have a service appointment that will represent the work to be done at customer site
- B. Work order will have multiple service appointments. Each service appointment will be linked to the asset
- C. Each asset will have a service appointment that will represent work order needed each machine
- D. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
Answer: D
NEW QUESTION # 46
A customer has curated a list of known email addresses belonging to competitors. They want to ensure none of these competitors receive their emails.
What should a consultant recommend'
- A. Create an auto-suppression list populated with subscriber keys.
- B. Populate a list using a query to exclude the subscriber key.
- C. Create an exclusion list with the known email addresses.
- D. Create an auto-suppression list populated with the known email addresses.
Answer: D
NEW QUESTION # 47
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
- A. Change the Work Order with a closed status of "Cancelled."
- B. Change the Work Order with a status of "New."
- C. Create a child Work Order for the follow-up Work Order.
- D. Re-use the existing Work Order for the follow-up.
Answer: A,C
NEW QUESTION # 48
Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from an external system with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect Which two recommendations will help meet the requirements?
Choose 2 answers
- A. Write the error response from the Bulk API status to a custom error logging object in Salesforce using an Apex trigger and create reports on the object.
- B. Visually monitor in the Salesforce UI using the "Bulk Data Load Jobs in Salesforce in the setup menu.
- C. Use the getBatchInfo method in the Java application to monitor the status of the jobs from the Java application.
- D. Set the Salesforce debug logs level to "finest" and add the user Id running the job to monitor in the "Debug Logs" in the setup menu.
Answer: B,C
NEW QUESTION # 49
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The appointment status is going from Scheduled to Completed.
- B. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
- C. The default drip feed setting is overriding the drip feed rate on a service territory.
- D. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
Answer: B
Explanation:
Drip feed dispatching is a feature that allows dispatching service appointments gradually throughout the day based on a drip feed rate defined for each service territory or resource. If other scheduled jobs are dispatching appointments and exceeding the drip feed value, then the drip feed dispatching will not trigger as expected. The appointment status going from Scheduled to Completed or being Canceled, Completed, or Cannot Complete does not affect drip feed dispatching, as these are valid status transitions for dispatched appointments. The default drip feed setting does not override the drip feed rate on a service territory, but provides a fallback value if no rate is specified on the territory or resource level. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatching_settings.htm&type=5
NEW QUESTION # 50
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