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Genesys GCX-ARC certification exam is designed for individuals who are interested in becoming Genesys Cloud CX architects. Genesys Cloud CX: Architect Certification certification is ideal for those who want to demonstrate their knowledge and expertise in implementing, configuring, and maintaining Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification exam tests the candidate's understanding of the Genesys Cloud CX platform, including its features, functionality, and integration capabilities.
NEW QUESTION # 17
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,1,4
- B. 2,3,4,1
- C. 2,4,1,3
- D. 2,1,4,3
Answer: A
NEW QUESTION # 18
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Call Data Action
- B. Collect Input
- C. Set Flow Outcome
- D. Get Participant Data
- E. Data Table Lookup
- F. Call Back
Answer: A,B,C,E
NEW QUESTION # 19
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Queue
- B. Roles
- C. Skills
- D. Language
Answer: C,D
NEW QUESTION # 20
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the data tables feature for advertising the product.
- B. Use an outbound campaign to promote the product.
- C. Use the directory feature for advertising the product.
- D. Use the prompt feature to play the product details every time customer dials your contact center.
Answer: B,D
NEW QUESTION # 21
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements
- B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
- C. Matches the interaction to the first available agent who has all of the requested skills
Answer: B
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 22
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. True
- B. False
Answer: B
NEW QUESTION # 23
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Account Codes
- C. Status
- D. Wrap-up Codes
Answer: D
NEW QUESTION # 24
Which variable's value indicates whether the flow is running in debug mode?
- A. Flow.IsTest
- B. Flow.Version
- C. Flow.IsDebug
Answer: C
NEW QUESTION # 25
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Disconnect
- B. Decision
- C. Transfer to Flow
- D. Jump to Menu
Answer: A
NEW QUESTION # 26
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Outbound Campaigns
- C. Scripts
- D. Campaign Management
Answer: B
NEW QUESTION # 27
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
- A. MakeDateTime(2020,3,5)
- B. MakeDateTime(3,5,2020)
- C. MakeDateTime(2020,5,3)
- D. MakeDateTime(5,3,2020)
Answer: B
NEW QUESTION # 28
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Password
- B. Token
- C. ARN Number
- D. Username
- E. Access ID
Answer: A,B,D
NEW QUESTION # 29
Which of the following components can be configured to read and write data from a CRM?
- A. Set Participant Data
- B. Call Data Action
- C. Get Participant Data
- D. Set UUI Data
Answer: A
NEW QUESTION # 30
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Microseconds
- B. Hours
- C. Milliseconds
- D. Seconds
- E. Minutes
Answer: D,E
NEW QUESTION # 31
Which definition matches the After Call Work option Optional?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
Answer: D
NEW QUESTION # 32
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