Unique Top-selling PEGAPCBA84V1 Exams - New 2021 Pegasystems Pratice Exam
Pegasystems Certification Dumps PEGAPCBA84V1 Exam for Full Questions - Exam Study Guide
NEW QUESTION 11
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option D
- B. Option C
- C. Option A
- D. Option B
Answer: B
NEW QUESTION 12
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A. Update the User A account to access the same portal as User
- B. Add the My Cases page to the User A profile.
- C. Update User A to the same role as User B.
- D. Add the My Cases page to the User A role.
Answer: C
NEW QUESTION 13
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the goal to be the required response time based on policy and send notifications to both parties.
- B. Set the deadline to be the required response time based on policy and send notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
Answer: B,C
NEW QUESTION 14
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
- A. Approve Employee Request
- B. Request Approval
- C. Review Request
- D. Manager Approves Request
Answer: C
NEW QUESTION 15
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. New customer obtains troubleshooting assistance by using a call center is a journey
- B. Customer obtains troubleshooting assistance is a journey
- C. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- D. Customer obtains troubleshooting assistance is a microjoumey
- E. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- F. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
Answer: A,D,F
NEW QUESTION 16
Select the use case that requires an integration by using robotic process automation (RPA).
- A. A drug trial management application submits trial data to a protected system through a secure connection.
- B. A service management application lists paint options sourced from a Pega Platform data object.
- C. An online ordering application submits credit card information to a payment processor through a web service.
- D. An order management application updates a customer profile in a legacy system that lacks an exposed API.
Answer: C
NEW QUESTION 17
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A. Configure a time period for the request date as a weighted condition.
- B. Configure the apartment address as a basic condition.
- C. Configure the tenant name as a basic condition.
- D. Configure the request type as a weighted condition.
- E. Configure the apartment address as a weighted condition.
Answer: C,D,E
NEW QUESTION 18
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Add an Item Retention alternate stage and define a process for retention of item.
- B. Add a decision in the Item Return process to change the stage when a return is not necessary.
- C. Replace the Wait step in the Item Return stage with a Change Stage step.
- D. Add a condition to skip the Item Return stage when a return is not necessary.
Answer: D
NEW QUESTION 19
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The stage
- B. The process
- C. The case type
- D. The step
Answer: B
NEW QUESTION 20
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Decimal
- C. Picklist
- D. Integer
Answer: A
NEW QUESTION 21
An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?
- A. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
- B. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
- C. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
- D. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
Answer: B
NEW QUESTION 22
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
- A. A view that presents the order status and delivery date details
- B. A view that updates with order status and delivery date details when the customer enters the order number
- C. A view that presents the order status, delivery date details, and a map with the path the package has traveled
- D. A view where the customer can enter their order number
Answer: B
NEW QUESTION 23
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- A. In the Employment Information process add an Approve/Reject step to test the card type.
- B. In the Employment Information process validate card type for continued processing.
- C. In the Employment Information process add a card type true/false field to a user view.
- D. In the Employment Information process add a custom condition to test the card type.
Answer: C
NEW QUESTION 24
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email.
How do you configure the case to achieve this behavior?
- A. Add a Send Email step to the case life cycle after the Approval step.
- B. Enable email notifications on the case type.
- C. Configure a Collect Information step with read-only information, and then route the step to the customer.
- D. Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.
Answer: B
NEW QUESTION 25
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?
- A. Service level processing is halted until the assignment is completed.
- B. The user is notified that the maximum urgency value has been reached.
- C. Urgency value remains at 100, but other service level processing continues.
- D. Urgency value continues to increment as configured.
Answer: C
NEW QUESTION 26
A government application provides field placeholder values to help users enter the correct dat
a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
- A. Upload a new application theme.
- B. Update the existing Default theme text entry.
- C. Add a new theme text entry to the application theme.
- D. Run a case type that uses the component and change the font on the view.
Answer: A
NEW QUESTION 27
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 28
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 29
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Add a filter condition where Create Date is greater than the current date.
- B. Select Highest to Lowest sort type for Create Date.
- C. Select Lowest to Highest sort type for Create Date.
- D. Make the Create Date the first column in the report.
Answer: B
NEW QUESTION 30
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Fax a new insurance claim to the auto repair shop.
- B. Phone a customer for additional information about the case.
- C. Text the customer with status changes in an insurance claim.
- D. Assign a new insurance claim to a case worker to process.
Answer: C,D
NEW QUESTION 31
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