[UPDATED] Oracle 1z0-1003-22 Certification Exam Questions
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Oracle 1z0-1003-22 Exam Syllabus Topics:
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NEW QUESTION 51
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
- A. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a 10-mile filter selection.
- B. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
- C. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
- D. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
Answer: A
NEW QUESTION 52
Which two statements are correct regarding String and Integer property types?
- A. Both property types can contain Geolocation elements.
- B. Both property types can include regular expressions.
- C. Both property types can contain alphanumeric characters and punctuation.
- D. Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.
Answer: A,B
NEW QUESTION 53
What happens when you enable the assignment parameter "Limit work by points"?
- A. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit
- B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
- C. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.
- D. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
Answer: A
Explanation:
https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf
NEW QUESTION 54
Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?
- A. Field personnel must be assigned Service Cloud access via the Service Portal interface.
- B. The administrator must configure the Oracle Knowledge access settings in OFSC.
- C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.
- D. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
- E. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
Answer: B,C
NEW QUESTION 55
Which two default attributes serve as stand-alone keys for work zones?
- A. Fault code
- B. Zip code
- C. City
- D. Completion Code
- E. Travel area
- F. Service Code
Answer: B,E
NEW QUESTION 56
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
- A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
- B. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
- C. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
- D. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
Answer: A
NEW QUESTION 57
A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?
- A. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.
- B. On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
- C. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
- D. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.
Answer: A
NEW QUESTION 58
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
- A. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
- B. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
- C. Configuring a message scenario with the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
- D. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
Answer: C,D
NEW QUESTION 59
Which three Launch Conditions include configurable trigger thresholds?
- A. 'Service request is created'
- B. 'Next activity is about to start'
- C. 'Route is not activated'
- D. 'Route is activated'
- E. 'Estimated time of arrival has changed'
- F. 'Activity is not started after the ETA'
Answer: C,D,F
NEW QUESTION 60
A customer's 'Senior Administrator' user is responsible for periodically auditing the configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?
- A. Ensure that the Senior Administrator's assigned User Type has access to the Configuration History report within Core Manage.
- B. Create a subscription via the Core REST API to include all 'configurationChangesMade' events.
- C. Ensure that the Senior Administrator's assigned User Type has access to the appropriate Configuration screen icons.
- D. Create a subscription via the Core REST API to include all 'configurationUpdated' events.
Answer: A
NEW QUESTION 61
You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?
- A. <time>20l7-04-07T14:40:00ET</time>
- B. <time>2017-04-07T14:40:00-0500</time>
- C. <time>2017-04-07T14 :40:00-05:00</time>
- D. <time>2017-04-07T14:40:00Z</time>
Answer: A
NEW QUESTION 62
Which two statements are true regarding managing inventory in OFSC?
- A. The only inventory pools are "customer", "resource", and "installed".
- B. Resources can share inventory when using OFSC Collaboration.
- C. Inventory can be added to a bucket on the Resource Tree and shared among all child resources.
- D. Resources can share inventory when they are working as a team.
Answer: A,D
Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_bmq_gs
NEW QUESTION 63
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
- A. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
- B. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
- C. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
- D. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
Answer: A
NEW QUESTION 64
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?
- A. Hours
- B. Travel time cost
- C. Time percent
- D. Number of activities
- E. Working hours cost
- F. Overtime cost
Answer: A,B,D
NEW QUESTION 65
A customer has chosen to override learned activity durations for a period of time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?
- A. Activity duration overrides can only be started or stopped manually within the OFSC Core Application.
- B. OFSC will begin updating statistically learned values from reported field activities once the override has stopped.
- C. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
- D. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
Answer: A
NEW QUESTION 66
Which two statements are correct regarding activity duration estimations?
- A. Historical data is not relevant for any activity duration calculations.
- B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
- C. Travel statistics can influence activity duration estimations.
- D. The durations of completed activities are the only ones used for future estimations.
- E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
Answer: B,C
Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#c_precalculatedTravelStats
NEW QUESTION 67
Which two statements are correct regarding the characteristics of an SLA window?
- A. An SLA window indicates when an activity should be completed.
- B. An SLA window indicates how long an activity should take to complete.
- C. An SLA window indicates when an activity should start.
- D. An SLA window indicates that there is enough time available within it to perform an activity.
Answer: A,C
NEW QUESTION 68
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?
- A. Enable the 'Install' action within the Edit/View Activity context.
- B. Enable the 'Install' action within the Inventory Grid context.
- C. Enable the 'Install' action within the Add/Details Inventory context.
- D. Enable the 'Install' action within the Start Activity context.
Answer: C
NEW QUESTION 69
An Oracle Field Service Cloud (OFSC) Enterprise customer has enabled Street-Level Routing (SLR) for a particular routing plan.
Which additional capability becomes available as a result of this routing feature being enabled?
- A. the ability to set travel optimization goals either based on cost or resource utilization
- B. the ability to set travel optimization goals based on current traffic data
- C. the ability to set travel optimization goals either based on time or distance
- D. the ability to set travel optimization goals based on predicted traffic data
Answer: C
NEW QUESTION 70
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
- A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
- B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
- C. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
- D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
Answer: C
NEW QUESTION 71
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?
- A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
- B. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
- C. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
- D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.
Answer: B,D
NEW QUESTION 72
Which two statements are correct regarding the use of planned capacity management?
- A. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
- B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
- C. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
- D. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.
- E. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
Answer: C,E
NEW QUESTION 73
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?
- A. OFSC will use available capacity to determine the most suitable start date.
- B. OFSC will use the Activity Creation Date as the SLA start.
- C. OFSC will set the start date depending on the Customer contract rules set within OFSC.
- D. OFSC will not create the activity, and an error will be returned in the API response.
- E. OFSC always uses the Activity Creation Date as the SLA start date.
Answer: B
NEW QUESTION 74
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