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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Basic Contact Recording
B) Avaya Contact Recording
C) Avaya Contact Recording Advanced
D) Avaya Enhanced Contact Recording

2. What should a functional architecture discussion cover?

A) Customer evolution plans and Avaya solution to their problems
B) A design of the needed components and Interconnections
C) Network plan of the existing Infrastructure
D) Bill of Materials to quantify the costs

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Microsoft Lync Integration
C) Avaya Presence Service
D) Email and Web Communication

4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Instant Message
B) Resilience
C) Geographic Node
D) Agent Greeting

5. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What is the percentage of customer support Issues that are resolved In one call?
B) What are the agent performance reporting requirements?
C) Which system support click-to-call from the web?
D) What are the customer support pain points?
E) What Is the IVR name?

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