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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /var/adm/messages
C) /cms/install/logdir/adminlog
D) /tmp/install.log
E) /var/log/cms_nstall.log

2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Dynamic Percent Allocation
C) Dynamic Threshold Adjustment
D) Service Objective

3. Which application or menu can be used for creating an ACD on CMS?

A) cms adm
B) CMS-Terminal
C) cms svc
D) CMS-Supervisor

4. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) emssve change authorizations; make needed changes to authorization
B) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C) All changes are made in the CM using the change cam proc screen
D) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

5. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

Solutions: