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BlackBerry 10 Support Specialist Sample Questions:

1. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) Backup Device
B) View Location
C) Play Sound
D) Wipe Device

2. What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?

A) BlackBerry Balance, BlackBerry ID, BlackBerry Protect
B) User, Network, Security
C) Network, Software, Security
D) Email. SCEP, Wi-Fi. VPN, Pro>^

3. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site

4. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?

A) Language and Input in Device Settings
B) Learn How Menu items in Setup
C) About Menu in Device Settings
D) The Hub

5. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Expert Support Center
B) BlackBerry Help
C) BlackBerry Knowledge Base
D) BlackBerry Resource Kit

Solutions: