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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Running a benefit assessment incurs no cost.
(True/False)
Response:

A) True
B) False

2. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Archive the queue data
B) Disable AI for future calls
C) Notify supervisors of routing change
D) Enable GPR from the queue config

3. What type of metrics can be viewed in an Action Map Report?
Response:

A) Call duration and hold time
B) Agent logins and shift adherence
C) Offer impressions, acceptances, and conversion rate
D) Bot-to-agent transfer count

4. What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

A) Reduced average talk time
B) Increase in transfer rate
C) Decline in first call resolution
D) Stable or improved customer satisfaction

5. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A) 120
B) 30
C) 90
D) 60

Solutions: