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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A) Mark the orderable flag on the legacy system to false so that they cannot be used.
B) Bundle the similar product together to reduce the volume
C) Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D) Make use of object types and attributes to better handle scalability using EPC functionality.

2. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
B) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
C) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
D) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

3. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Migrating in/out from bundle offer
B) History of subscription updates and traceability
C) Service Continuity
D) Supported by digital commerce API
E) Customer can choose their plan from all pricing books.

4. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Contract Line Item
C) Service Account
D) Service Entitlement

5. A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A) Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B) UX experience is the most important. Fully design and validate the UX before designing the integration step
C) Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D) Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

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