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IBM Information Management Front End Tools and Processes : C2090-045
- Exam Code: C2090-045
- Exam Name: IBM Information Management Front End Tools and Processes
- Updated: Sep 29, 2026
- Q & A: 40 Questions and Answers
About IBM Information Management Front End Tools and Processes : C2090-045 Exam
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IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support Tools | 35% | - RETAIN system commands and records - CCWIN usage and navigation - Flash and product support resources - IBM Support Assistant - Technote and CAST database |
| PMR Management & Workflow | 30% | - PMR ownership and tracking - FastPath and escalation rules - Transfer between Front End and Back End - OneTeam support model |
| General Knowledge | 10% | - Customer entitlement and licensing - Information Management product basics |
| Service Processes & Standards | 25% | - CRF and DCF documentation - Service given codes and metrics - Problem diagnosis and resolution steps - APAR and fix handling |
IBM Information Management Front End Tools and Processes Sample Questions:
Question #1
Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?
- A. guidelines onw3.ibm.com/oneteam
- B. guidelines on Product Support page
- C. FastPath guidelines
- D. OneTeam guidelines
Correct Answer: C 🗳️
Question #2
What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?
- A. Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
- B. As soon as you are in the office, make sure that you tell everyone you are available now.
- C. Make sure, all people have your mobile phone number, to contact you any time.
- D. Make sure that Bluepages is always up to date with current contact information.
Correct Answer: D 🗳️
Question #3
Which User ID is required to access CCWIN?
- A. Windows Log-in ID
- B. IBM Intranet User ID
- C. Lotus Notes User ID
- D. RETAIN User ID
Correct Answer: D 🗳️
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Question #4
A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?
- A. R9
- B. W9
- C. 99
- D. 39
Correct Answer: B 🗳️
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