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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) インシデントの反復発生を防止するため
B) 経営陣に報告できるようにするため
C) 容量データベースに入力を提供します。
D) サービスの正しいユーザーに請求できるようにするため

2. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) プロセス文書を更新する時期
B) 競合他社の工程管理システム
C) 人事部門が利用できる予算
D) 自社が定める基準

3. ISO/IEC 20000 の目的は何ですか?

A) 統合プロセスアプローチの採用を促進する
B) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
C) IT ガバナンスの導入を促進するため
D) IT サービス管理に関するベスト プラクティス ガイダンスを提供する

4. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 問題
B) 変更リクエスト
C) 既知のエラー
D) 回避策

5. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?

A) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
B) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
C) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
D) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。

Solutions: