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ISEB ITIL Foundation Certificate in IT Service Management : ISEB-ITILV3F
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
- Updated: Oct 06, 2026
- Q & A: 162 Questions and Answers
About ISEB ITIL Foundation Certificate in IT Service Management : ISEB-ITILV3F Exam
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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle | - Service Transition - Continual Service Improvement - Service Strategy - Service Operation - Service Design |
| Selected Processes and Functions | - Incident Management - Problem Management - Service Level Management - Change Management - Service Desk |
| Technology and Architecture | - Supporting tools and technologies |
| Generic Concepts and Definitions | - Roles and responsibilities - Processes and functions |
| Service Management as a Practice | - Purpose and objectives of Service Management - Key definitions and terms |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Question #1
A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?
- A. Manage an activity
- B. Tell others about the progress of an activity
- C. Perform an activity
- D. Be kept up to date on the progress of an activity
Correct Answer: D 🗳️
Question #2
Which of the following is NOT an example of a Service Provider Type?
- A. Shared services unit
- B. Internal service provider
- C. External service provider
- D. Third-party provider
Correct Answer: D 🗳️
Question #3
Hierarchic escalation is best described as?
- A. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- B. Failing to meet the Incident resolution times specified in a Service Level Agreement
- C. Notifying more senior levels of management about an Incident
- D. Passing an Incident to people with a greater level of technical skill
Correct Answer: C 🗳️
Question #4
Which of the following is a sub-process of Capacity Management?
- A. Component Capacity Management
- B. Technology Capacity Management
- C. Capability Capacity Management
- D. Process Capacity Management
Correct Answer: A 🗳️
Question #5
Which of the following statements BEST describes a Definitive Media Library (DML)?
- A. A database that contains definitions of all media Configuration Items (CIs)
- B. A secure library where definitive authorised versions of all software and back-ups are stored and protected
- C. A secure location where definitive hardware spares are held
- D. A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and protected
Correct Answer: D 🗳️
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