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Peoplecert ITIL V3 Foundation : CMS7
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Sep 28, 2026
- Q & A: 370 Questions and Answers
About Peoplecert ITIL V3 Foundation : CMS7 Exam
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Principles and Models | 15% | - Service Portfolio - Governance Model - Process Model - Deming Cycle |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
| Functions and Roles | 10% | - Service Desk - IT Operations Management - Key Roles - Technical Management - Application Management |
| ITIL Service Lifecycle | 20% | - Service Strategy - Service Transition - Service Design - Continual Service Improvement - Service Operation |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| Selected ITIL Processes | 25% | - Service Level Management - Incident Management - Release and Deployment Management - Problem Management - Service Asset and Configuration Management - Change Management |
Peoplecert ITIL V3 Foundation Sample Questions:
Question #1
Service Design emphasises the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?
- A. People, Products, Partners, Profit
- B. People, Process, Products, Partners
- C. People, Potential, Products, Performance
- D. Potential, Preparation, Performance, Profit
Correct Answer: B 🗳️
Question #2
Which of the following statements about communication within Service Operation are CORRECT?
1.All communication must have an intended purpose or resultant action
2.Communication should not take place without a clear audience
- A. 2 only
- B. 1 only
- C. None of the above
- D. Both of the above
Correct Answer: D 🗳️
Question #3
What is the entry point or the first level of the V model?
- A. Customer / Business Needs
- B. Service Solution
- C. Service Requirements
- D. Service Release
Correct Answer: A 🗳️
Question #4
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
- A. An SLA is with an external customer, an OLA is with an internal customer
- B. An SLA defines the service to be provided, an OLA defines internal support needed to deliver the service
- C. An SLA defines Service Level Requirements, an OLA defines Service Level Targets
- D. An SLA is legally binding, an OLA is a best efforts agreement
Correct Answer: D 🗳️
Question #5
Which of the following is NOT a part of the service design stage of the service lifecycle?
- A. Designing and maintaining all necessary service transition packages
- B. Producing quality, secure and resilient designs for new or improved services
- C. Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced
- D. Measuring the effectiveness and efficiency of service design and the supporting processes
Correct Answer: A 🗳️
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