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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?

A) Copy the existing opportunity and create the new quote directly from the new opportunity.
B) Create the new quote directly from the existing opportunity.
C) Create the new quote and get the products from the existing opportunity.
D) Create the new quote and relate the existing opportunity.

2. Which of the following actions can you perform with articles? (Choose all that apply.)

A) email an article to a contact
B) add an article to a product
C) attach an article to a case
D) add an article to a campaign
E) add a connection to an article

3. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Enter the close date on the close opportunity form.
B) Activate all draft quotes related to the opportunity.
C) Close all open activities on the opportunity.
D) Relate the opportunity to at least one competitor.

4. You need to export a list of only active invoices for a specific customer from Microsoft Dynamics CRM 2011
to Microsoft Office Excel.
What should you do?

A) Open the Account Summary report of the customer, and then export the report to Excel.
B) Open the Invoice Associated View of the customer and filter the view to display active invoices. Then export the view to Excel.
C) Create an Invoice View and filter the view to display active invoices. Then export the view to Excel.
D) In the Report Wizard, create a report with a Primary Record Type of Invoices. Then export the report to Excel.

5. You receive an email message from a potential customer. You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011. What should you do?

A) Create a new lead and set a connection to the email message.
B) Create a new lead, attach the email message to the lead, and then save the lead.
C) Create a new lead from the Regarding lookup of the email message.
D) Convert the email message into a lead.

Solutions: