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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which option should you use to create or configure queues?

A) Configuration > Application Appearance >Customizable Menus > System Menus
B) Configuration > Site Configuration > Configuration Settings
C) Configuration > Site Configuration > Message Bases
D) Configuration > Application Appearance > Customizable Menus > Custom Menus

2. Which two statements are true about safe mode in relation to add-ins?

A) It is a setting that must be enabled at the interface level.
B) It is a profile setting that must be enabled for a profile.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It allows an agent desktop to log in to the application without any add-ins.

3. Which five practices deliver maximum reporting performance?

A) Providing values for runtime filters
B) Filtering on expressions and not on simple columns
C) Providing default values for runtime filters
D) Filtering on standard fields that are indexed
E) Using the complex expression operator instead of the like operator
F) Configuring many-to-many joins
G) Using outer joins rather than inner joins when possible
H) Using the like operator instead of the complex expression operator
I) Using index custom fields as filters
J) Using fixed filters whenever possible
K) Filtering on simple columns and not on expressions

4. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking is independent of product-disposition linking.
B) Links can be created only between the parent levels of products, categories, and dispositions.
C) Links can be automatically created to categories and dispositions based on answers an incidents.
D) A leaf product's links are inherited from its parent product.
E) Product-category linking restricts customers from searching on the Customer Portal.

5. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Solutions: