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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 : PEGAPCDC86V1
- Exam Code: PEGAPCDC86V1
- Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
- Updated: Sep 27, 2026
- Q & A: 60 Questions and Answers
About Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 : PEGAPCDC86V1 Exam
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Next-Best-Action Concepts | 8% | - Contact center value optimization - One-to-one customer engagement - Define starting population - Always-on outbound fundamentals |
| Topic 2: AI and Arbitration | 8% | - Business rule prioritization - Action arbitration logic - AI-based prioritization |
| Topic 3: Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Topic 4: Channels | 10% | - Third-party integration - Email offer delivery - Real-time containers |
| Topic 5: Actions and Treatments | 15% | - Web offer presentation - Define and manage customer actions - Outbound action configuration |
| Topic 6: Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Use predictive models - Simulate and test strategies |
| Topic 7: Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Tracking periods for policies - Outbound volume limiting |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Question #1
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Create a prioritization decision strategy at the Group-level.
- B. Enable an action value in the prioritization formula.
- C. Create an adaptive model rule at the Issue-level.
- D. Ensure that the propensity is enabled in Arbitration tab.
Correct Answer: B 🗳️
Question #2
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Always
- B. Set the action availability to Never
- C. Set the action availability to Within a defined time period
- D. Set the action availability to Template
Correct Answer: C 🗳️
Question #3
Aggregation components provide the ability to________________.
- A. choose between actions
- B. set a text value to a strategy property
- C. filter actions based on priority and relevance
- D. make calculations based upon a list of actions
Correct Answer: D 🗳️
Question #4
DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Correct Answer:
Question #5
DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
Correct Answer:
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