Salesforce Certified B2C Solution Architect : Arch-302

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

A) Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
B) Set tracking site preference for each storefront
C) Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
D) Use a Salesforce record ID as a single unique identifier to apply across channels and clouds

2. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
B) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
C) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
D) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
E) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

3. Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers

A) Create Journeys by tiers in Marketing Cloud
B) Segment Individuals within CDP C.Q Segment Journeys within CDP
C) Curate tiered experiences in Marketing Cloud
D) Curate tiered experiences in Loyalty Management

4. A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A) Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.
B) Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.
C) Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.
D) Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.

5. Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.
This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropriate for hosting this kind of data?

A) B2C Commerce solution using Custom Objects
B) Custom solution using Heroku and Postgres
C) Service Cloud solution using Big Objects
D) Service Cloud solution using Platform Events

Solutions: