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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

A) Assign a team to start building a prototype of product functionality.
B) Document user requirement from each department during discovery sessions.
C) Recombined clear owners up for the platform and identity executive sponsors.

2. Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?

A) Sprint plan
B) Statement of work
C) Change log

3. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A) User stories encourage iterative development.
B) User stories are fixed upon stakeholder approval.
C) User stories specify which technical components are impacted.

4. One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

A) As a sales clerk, I want to see item availability and locations to help customers find items.
B) As a customer, I want sales clerks to have access to item availability to help them find items.
C) As a general manager, I want sales clerks to have tablets so they can help customers find items.

5. A few users have reported an issue with the recent Cloud Kicks?
Salesforce implementation.
What should the business analyst do first?

A) Gather requirements from end users.
B) Provide additional end user training.
C) Create a high priority bug for a quick fix.

Solutions: