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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) is rolling out InventoryManagement to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

A) Add Products to the ProductsRequired Related List on the Asset object.
B) Add Products to the Work Order Products Related Liston the Work Type object.
C) Add Products to the Work Order Products Related List on the Asset object.
D) Add Products to the Products Required Related List on the Work Type object.

2. Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A) Milestones for Work Orders can be set up from the metadata API.
B) Milestones for Work Orders can be configured in Setup.
C) A new Entitlement Process requires selecting a single Entitlement Process Type.
D) A single Milestone can be added to both Case and Work Order Entitlement Processes.
E) An Entitlement Process must be applied to both Cases and Work Orders.

3. Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A) Configure and add excluded and required resource business objectives to scheduling policies.
B) Configure and add excluded and required resource Work Rules to scheduling policies.
C) Configure resource preferences on the Account or Work Order.
D) Configure customer preferences on the Service Resource record.

4. Org-Wide Default sharing is set to Private in a Salesforce org.
If the FieldService Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A) Accounts
B) Service Resources
C) Resource Absences
D) Work Orders
E) Work Types

5. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Enable Drip feed Dispatch.
B) Create an Apex Trigger.
C) Build a Workflow Rule.
D) Configure an Auto Dispatch Scheduled Job.

Solutions: