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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

A) Stakeholder interviews
B) Journey map
C) Service blueprint

2. Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?

A) Consequence Scanning
B) Quantitative Research
C) Journey Mapping

3. project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

A) The persona being designed for
B) The desired outcome
C) The hypothesis for the solution

4. Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

A) Consequence scanning
B) Card sorting
C) Heuristic review

5. Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

A) Create teambuilding events with stakeholders to build trust.
B) Invite stakeholders as optional to all design team reviews.
C) Orient around outcomes that matter to stakeholders.

Solutions: