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Salesforce Certified Slack Consultant Sample Questions:

1. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.

2. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A) Compliance Admin
B) Channels Admin
C) Users Admin
D) Roles Admin

3. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) There may be apps that impede the adoption of Slack.
B) Users may need training on other apps to make their work more productive.
C) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
D) There may be unequal access to apps based on teams and departments.

4. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who is responsible for Slack policies & settings decisions?
B) Who leads your IT department?
C) Who is responsible for communication and learning decisions?
D) Who are your Slack superusers?

5. Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A) Create a workflow where employees can engage by submitting questions.
B) Encourage employees to delete answered questions to keep the channel organized.
C) Restrict posting permissions to include only the session moderators.
D) Ask employees to respond to messages with emoji reactions.
E) Leave posting permissions open to encourage engagement.

Solutions: