Novell Service and support : 50-658

  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Sep 23, 2026
  • Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Messaging and Collaboration- GroupWise Support
  • 1. GroupWise administration and troubleshooting
    Topic 2: Client and Systems Management- Endpoint Management
    • 1. ZENworks configuration management
      • 2. ZENworks asset management basics
        Topic 3: Novell Enterprise Products Support- Infrastructure Services
        • 1. Network service configuration and maintenance
          • 2. Open Enterprise Server support concepts
            - Directory Services
            • 1. Identity management fundamentals
              • 2. Novell eDirectory support and troubleshooting
                Topic 4: General Troubleshooting and Support Skills- Problem Diagnosis
                • 1. System monitoring and diagnostics
                  • 2. Incident analysis and resolution methodology
                    - Support Processes
                    • 1. Technical support workflows
                      • 2. Escalation procedures
                        Topic 5: Security and Access Management- Access control systems
                        • 1. Novell Access Manager concepts
                          • 2. Authentication and authorization troubleshooting

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