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HP Servicing HP Desktops, Workstations and Notebooks : HP2-H27
- Exam Code: HP2-H27
- Exam Name: Servicing HP Desktops, Workstations and Notebooks
- Updated: Oct 11, 2026
- Q & A: 73 Questions and Answers
About HP Servicing HP Desktops, Workstations and Notebooks : HP2-H27 Exam
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HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Product Technology and Components | 24% | - Display, graphics, and input devices - Networking, power systems, and security features - Processors, memory, and storage |
| Servicing HP Products | 28% | - Safety precautions and procedures - Desktop and workstation repair - Notebook specific service and repair |
| HP Resources and Documentation | 8% | - HP PartSurfer and support websites - Ordering parts and support channels - Service manuals and technical documentation |
| HP Service Basics, Identification, Warranty and Parts | 12% | - Product identification and part numbers - Service fundamentals and safety - Warranty policies and support entitlement |
| Diagnostics and Troubleshooting | 28% | - Basic troubleshooting methodology - Advanced fault isolation and resolution - HP diagnostic tools and utilities |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
Question #1
What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?
- A. USB 3.0 provides parallel processing techniques for optimal speeds.
- B. USB 3.0 provides and accepts greater voltage increasing overall performance
- C. USB 3.0 receptacles and plugs have twice as many contacts
- D. USB 3.0 implements packet compression for fast data transfer
Correct Answer: B 🗳️
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Question #2
What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?
- A. the flexbuild label
- B. the support label
- C. the system board label
- D. the technician data label
Correct Answer: A 🗳️
Question #3
All HP commercial computers come with a basic software technical support warranty of what length?
- A. 90 days
- B. The length of the hardware warranty
- C. 180 days
- D. 1 year
Correct Answer: A 🗳️
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Question #4
What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?
- A. The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
- B. The system memory can become corrupt requiring replacement of the memory.
- C. The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
- D. The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
Correct Answer: D 🗳️
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Question #5
Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?
- A. E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
- B. The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.
- C. E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.
- D. E is for everyone specifying that this communication is available to the general public and end users.
Correct Answer: A 🗳️
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