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Avaya Specialist Call Center Implement and Support Elective : 132-S-720-1
- Exam Code: 132-S-720-1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
- Updated: Oct 06, 2026
- Q & A: 128 Questions and Answers
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Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation & Configuration | - Agent and queue management - Call center setup and provisioning - Skill-based routing configuration |
| Topic 2: Support & Troubleshooting | - Monitoring and reporting tools - Performance and service level analysis - Fault isolation in call center systems |
| Topic 3: Avaya Platform Integration | - Integration with Avaya Aura components - Telephony and SIP trunking basics |
| Topic 4: Operational Best Practices | - Capacity planning and staffing models - Call center optimization strategies |
| Topic 5: Call Center Architecture & Concepts | - ACD routing fundamentals - Avaya call center solution components - Inbound/outbound call flow principles |
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