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Genesys System Consultant, Genesys SIP SERVER (GCP8 - SIP) : GE0-807
- Exam Code: GE0-807
- Exam Name: System Consultant, Genesys SIP SERVER (GCP8 - SIP)
- Updated: Sep 07, 2026
- Q & A: 80 Questions and Answers
About Genesys System Consultant, Genesys SIP SERVER (GCP8 - SIP) : GE0-807 Exam
For more info read reference:
Interaction Center Certified Engineer Study Guide
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
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Understanding technical and functional aspects of Configuring Call Flows
The following will be discussed in Genesys GEO-807 exam dumps:
- Overview of Default Profile
- Overview of Default Schedule
- Email Operations
- Overview of Interaction Attendant user interface
- Overview of Custom Profiles
- Email Schedules
- Publish, import, and export a new Interaction Attendant configuration
- Email Profiles
- Structure of a Node
- Queue Operations
- Manage Voice Prompts
- Create and configure operations that comprise an Interaction Attendant menu
- Default Auto Attendant set of menus and operations
- Schedule Configuration
- Recognize and use the files and storage structure used by the Interaction Attendant
- Standard Inbound Operations
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Genesys GE0-807 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Interoperability | 15% | - Integration with Genesys Framework - Connection to third-party SIP endpoints - Media control and signaling management - Protocol translation and interworking |
| Topic 2: Routing & Call Processing | 20% | - SIP routing logic and strategies - Inbound/outbound call handling - Call classification and control - ACD queues and routing points |
| Topic 3: Monitoring & Troubleshooting | 15% | - Fault recovery and maintenance procedures - Monitoring tools and metrics - Log analysis and problem diagnosis - Common signaling and media issues |
| Topic 4: SIP Server Overview & Architecture | 25% | - SIP Server components and modules - Deployment models and high availability - Scalability and redundancy design - SIP protocol fundamentals and call flows |
| Topic 5: Installation & Configuration | 25% | - Basic configuration and parameter settings - Integration with Genesys Media Server - SIP Server installation and licensing - Software/hardware requirements |
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