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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
B) CTI Manager should only be enabled on call-processing subscribers.
C) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
D) CTI applications should be load-balanced across all CTI Managers in a cluster.

2. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The supervisor must be configured as both an agent and a mobile agent.
B) A mobile agent PC must be connected to the local phone at the agent location.
C) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
D) The agent must be configured as "nailed up" and not "call-by-call."
E) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.

3. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
B) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
C) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
D) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
E) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

4. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
B) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
C) to size the visible network that is required between the Peripheral Gateway and the call router
D) to size the private network that is required between the Peripheral Gateway Side A and B

5. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise NIC
B) Cisco Unified Contact Center Enterprise Administrative Server
C) Cisco Unified Contact Center Enterprise Call Router
D) Cisco Unified Contact Center Enterprise Peripheral Gateway
E) Cisco Unified Contact Center Enterprise Logger

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